Field Service Engineer (m/f/d)

Advanced Field Service Engineer

Bruker (Spain) is a leader in advanced X-ray and spark optical emission spectroscopy. We are dedicated to innovation and excellence, providing cutting-edge solutions to our clients. Join our dynamic team and contribute to the success of our high-tech equipment in diverse industries and academic environments.

We are seeking a highly skilled and experienced Advanced Field Service Engineer to join our team. This role is crucial in ensuring the optimal performance of Bruker AXS equipment and building strong customer relationships through exceptional service and support.

Responsibilities

• Planning, organizing, coordinating, and executing own activities with coordinator supervision.
• Installation & Training: Perform onsite installation of Bruker AXS equipment and accessories according to factory specifications. Provide comprehensive training to customers on hardware, software, safety protocols, and maintenance requirements.
• Technical Support: Diagnose and resolve issues through remote and onsite support. Perform preventive, corrective maintenance and troubleshooting on instruments.
• Collaboration: Work closely with service management, sales colleagues, and administration to prepare quotations, manage material orders and monitor tasks.
• Continuous Learning: Participate in factory training courses and stay updated on new and existing product features and software.
• Travel: The primary work zone will be Northeast Spain (mainly Cataluña and Baleares). Be willing and able to travel domestically and internationally (Italy).
• Location: The candidate has to be located in Barcelona or its surroundings.
• Customer Engagement: Develop and maintain a congenial rapport with customers, ensuring their satisfaction and trust in our products and services.

Qualifications

• Education: Qualification in electronics. Qualified technician/technical engineering.
• Experience: Proven experience in field service engineering, preferably with X-ray-related products.
• Technical Skills: Strong knowledge of hardware and software installation, maintenance, and repair. Familiarity with CRM systems such as Salesforce and SAP.
• Language Skills: Excellent command of English; knowledge of Italian is a plus.
• Skills: Excellent communication and interpersonal skills. Ability to work independently, organized, and efficiently. Flexible attitude towards working hours.
• Other Requirements: Valid driver's license and passport. Positive attitude and professional appearance.
• Professional and confident manner with an open-minded personality to build relationships by inspiring trust and confidence.