Field Service Engineer, MALDI Biotyper

Field Service Engineer

Bruker is one of the world's leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.

We have a Field Service Engineer to perform Planned Maintenance on MALDI Biotyper instruments. This position is based in Atibaia, Brazil.

Responsibilities

Performs Preventive Maintenance (PM) and basic services on our MALDI Biotyper Systems. Preventive Maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the MALDI Biotyper application performs to Bruker specification. Preventive Maintenance also includes running complex organic and biochemical compounds that verify system performance.

Basic troubleshooting on-site using Digital Volt Meter (DVM) or via remote diagnostic software to independently determine whether an onsite visit is required.

Re-qualify the instrument after service repair by executing Operational and Performance protocols including running complex compounds for verification.

Makes travel arrangements and generates individual expense reports.

Secures customer's acceptance of the Preventive Maintenance or repair.

Coordinates customer WebEx sessions, phone support, and lab facility inspection.

Required to attend certified MALDI Biotyper product training in German factory.

Communicates/works closely with service/support centers.

Qualifications

Education and/or Experience: 

• B.S. Degree in electrical engineering, electronics, biotech or chemistry related fields or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.

Qualifications: 

• Working knowledge of MS Office products.
• Basic understanding of network interfacing.
• Valid Driver's license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently yet has a team focus.
• Must be responsive and reliable.
• Ability to travel on a routine basis and maintain a current Passport as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.