Product Support Engineer
Bruker
Product Support Engineer
Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.
The Product Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale instrumentation support within assigned region for BNSM, manufacturer of the world's leading Metrology, Cleaning and Repair tools. Product Support activity includes: installation, instrument diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
Provide "Best in Class" post-sale support and drive continuous improvement of the BNSM customer experience.
Execute to current process, procedures and controls, while identifying and recommending improvement opportunities.
High level of technical understanding and system level perspective. Experience with Semi Metrology techniques including hands-on work.
Experience with setup, calibration, and optimization of Class IV lasers – including Yb:KGW Carbide pulsed lasers CMB01-4H-R, and Semiconductor Continuous Coherent Genesis CX lasers
Strong interpersonal and communication skills
Ability to operate in a fluid environment with changing requirements and priorities
Ability to provide objective input that assists in reviewing potential changes
Demonstrated proficiency and experience with Microsoft Office suite including PowerPoint, Word and Excel and Microsoft Project software and SharePoint
Sub-assembly to System level experience in electronics, mechanical, and integration
Testing and test plan writing, execution, and performance
Detail orientated and disciplined management and meeting skills
Associates degree or higher in Electrical or Mechanical Engineering or Science and Minimum 2 years' experience in an applications role or as a manufacturing, assembly, or systems level technician for technology organizations in the areas of Semiconductor, Aerospace, Defense or Electronic communications
At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $88,000 and $115,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.