Operations Manager - Gutter Company

Join Our Team at The Brothers That Just Do Gutters

The Brothers That Just Do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team. We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success. Don't settle for a fixer-upper career. Join us and build something great.

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Purpose

To manage production to achieve company production targets and create the smoothest operation possible. Handle all aspects of the daily and weekly installation needs.

Capabilities

• Arrive on time and ready to work
• Working knowledge of office technology - computers, Google Suite, cell phones, etc
• Ability to learn and accept feedback, positive and corrective
• Pleasant and courteous on the phone
• Be organized. Have good communication skills.
• Self-starter and independent worker
• Problem Solver
• Team builder and leader
• Ability to make judgement calls and use discernment in customer matters

General Overview of Responsibilities:

• Salary job that may require more hours, but base hours are 7am to 4pm Monday thru Friday
• Hire and train installers
• Manage installation team on a daily basis
• Drive production goals
• Fleet management
• Maintain warehouse organization and cleanliness
• Maintain warehouse stock with weekly and ad hoc orders from suppliers
• Maintain 2-3 weeks of special order material based on upcoming jobs
• Stage material for jobs for production as needed
• Manage the scheduling of work and crews
• Handle inbound customer calls for questions, scheduling, payments, etc.
• Assist with efficient dispatching of crews, assigning work orders, and rescheduling work orders as needed
• Answer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, handle customer complaints, enter information into CRM.
• After job is scheduled, send scheduling packets to customer. Request contract and/or monies, color selection, and lead info.
• Update and maintain customer database.
• Process credit card payments.
• Type proposals and job scopes on occasion.
• Any other needs as arise that assists the company achieve a smooth operation.

Desired Experience:

• Direct gutter industry experience is highly desirable
• Direct hire and fire management experience
• Google Suite experience (Sheets, Docs, Google Drive, etc)
• Job scheduling
• Inventory management (entry level)
• Construction knowledge is a plus
• Ability to lift and move up to 50lbs
• Customer service phone skills

Compensation: $60,000.00 - $70,000.00 per year