BTR Onsite Service Technician

Build-to-Rent Service Technician

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Primary Responsibilities

The Service Technician is responsible for maintaining the physical integrity of the community. This involves ensuring a clean, secure, and comfortable living environment for residents, visitors, and team members. The Service Technician will carry out assigned duties in a safe manner and other duties as requested by the Maintenance Supervisor and Community Manager. In addition, the Service Technician will also be responsible for:

• Maintenance & Repair:
• Perform routine maintenance tasks, including HVAC, plumbing, electrical, and appliance repairs.
• Conduct regular inspections of buildings, equipment, and systems to identify and resolve issues.
• Complete and follow up regarding work orders efficiently and accurately, ensuring minimal disruption to residents.
• Respond to emergency maintenance requests promptly and professionally.
• Resident Experience:
• Act as a point of contact for residents regarding maintenance issues, inquiries, and concerns.
• Coordinate with both centralized and onsite property management teams to address resident maintenance/service requests and resolve issues in a timely manner.
• Foster positive relationships with residents to enhance satisfaction and retention rates.
• Interact with residents courteously and professionally, addressing their maintenance concerns and providing solutions.
• Communicate effectively with the maintenance team and other staff members to ensure a coordinated effort in maintaining the community.
• Property Upkeep:
• Maintain common areas, amenities, and grounds to ensure they are clean, well-maintained, and presentable.
• Assist with preparing units for new residents, including painting, cleaning, and minor repairs.
• Ensure all tools and equipment are properly maintained and in good working order.
• Safety and Compliance:
• Adhere to all safety protocols and regulations to ensure a safe working environment.
• Ensure compliance with company policies, local, state, and federal regulations.
• Participate in ongoing training and development to stay current with industry standards and best practices.

Skills & Competencies

• High school diploma or equivalent; technical or trade school certification is a plus.

• Proven experience in maintenance, preferably in a residential or property management setting.

• Strong knowledge of HVAC, plumbing, electrical, and general maintenance practices.

• Ability to troubleshoot and repair a wide range of issues.

• Excellent customer service and communication skills.

• Ability to work independently and as part of a team.

• Strong attention to detail and organizational skills.

• Valid driver's license and reliable transportation.

• Ability to lift heavy objects, climb ladders, and perform physically demanding tasks.

• CPO/HVAC/CAMT certifications preferred.

Essential Job Functions

• Act as an onsite Service Technician and maintenance representative of Maymont Homes at BTR location assigned.

• Other duties, as assigned by supervisor or leadership team.

Key Metrics & Responsibilities

• Work order efficiencies on completion time and warranty completion

• Turnaround time for units

• Customer satisfaction measured by KPI through reputation management software systems and retention rates.

• Ensure direct reports to you complete assigned training by deadlines set forth.

Physical Requirements

• Capable of working extended hours, on-call to include evenings, weekends and holidays as necessary.

• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.

• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

• Must be able to work in small and confined spaces for extended periods of time.

• Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

• Must be able to work onsite at assigned community. May be required to travel to a sister property within the same area.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Our Mission – "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work® – Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits – Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth – With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation – As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.