Operations Coordinator, Brock International

Operations Coordinator

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. We are one of Canada's outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada's Best Employers and top 10 as one of Canada's Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada's Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

About the Role

Reporting to the Director, International Student Recruitment, the Operations Coordinator supports the day-to-day operations of the International Student Recruitment team, including the Management Team, International Student Recruitment Officers, and In-Country representatives. The incumbent ensures smooth administrative processes, supports communications, assists with event logistics, and administers contract management workflows.

The Operations Coordinator will:

• Assist with the preparation, tracking, and filing of contracts and agreements;
• Maintain a centralized contract database and ensure all documentation is up to date and accessible;
• Support data entry and reporting tasks related to recruitment activities and operational processes and integrate new student lead data into the recruitment database in coordination with market-specific recruitment staff;
• Support the end-to-end coordination of agent and vendor contracts, including reviewing, vetting, tracking, and filing agreements;
• Liaise with internal partners to ensure contracts meet institutional standards and timelines;
• Draft and distribute internal communications such as team updates, announcements, and newsletters;
• Collaborate with and coordinate efforts through central marketing and the domestic recruitment team to develop recruitment content including brochures, viewbooks, one-pagers, and presentations;
• Provide logistical and on-site support for recruitment events, webinars, and campus visits, including planning, venue booking, material and gift preparation, and coordination of catering, tech, and registration;
• Provide calendar and scheduling support to team members as needed;
• Respond to internal and external inquiries in a timely and professional manner;
• Respond to inquiries from the international student recruitment inbox and manage the recruiter booking system (Coffee with a Recruiter booking system);
• Contribute to continuous improvement of administrative processes and team efficiency, including effectively (re)organizing the Microsoft SharePoint site;
• Assist with processing invoices, purchase orders, and expense claims; and shipments of materials for school visits, fairs, and other key events in collaboration with Brock International Senior Financial Analyst.

Please note: This position will be required to work on campus five days a week.

Key Skills and Experience

• Diploma or degree in business administration, communications or a related discipline. The equivalent combination of education and experience would be considered;
• Experience in an administrative or operations support role;
• Familiarity with contract management processes and event planning;
• Strong computer skills, including proficiency in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), as well as word processing, spreadsheets, databases, and basic design tools (e.g., Canva, Adobe InDesign, or similar);
• Promotes and embodies inclusivity and respect within the workplace and the broader community;
• Strong organizational and time management skills;
• Excellent written and verbal communication abilities;
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred or Asset Skills

• Experience working in post-secondary and/or international sectors.

Salary and Total Rewards

• Job Grade I, Salary Scale ($52,093-$84,476);
• Target Hiring Range: $52,093-$60,000;
• This is a permanent position that includes: Comprehensive extended health, dental, and vision coverage. Enrollment eligibility in the Brock University Pension Plan. Up to 3 weeks per year, in addition to university holidays. Eligibility for the Brock Tuition Waiver Program.

* The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process. We appreciate all applications received. Candidates that are selected for an interview will be contacted. Learn more about Brock University by visiting www.brocku.ca.