Director Of Operations

Director Of Operations

Location: Los Angeles/San Francisco

Salary: $130,000 to $140,000

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We're seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Operations Department Summary

The Brilliant Corners' Operations Department is the agency's engine for delivering efficient, compliant, and scalable housing solutions statewide. Our team oversees organizational operations, ensuring that people, processes, and systems work in concert to advance our mission.

We partner across departments to manage contracts, budgets, compliance, technology, facilities, and other core operational functions. Whether supporting direct service teams, stewarding resources, or driving strategic initiatives, the Operations Department provides the infrastructure and coordination that allows the agency to operate effectively and sustainably. With a focus on service, collaboration, and accountability, we ensure that Brilliant Corners meets funder expectations, supports staff needs, and is equipped to adapt and grow, creating the foundation for housing solutions that transform lives.

Position Summary

Brilliant Corners seeks an experienced and visionary Director of Operations to lead a state-wide Operations Department. Reporting to the Deputy Chief Operating Officer (DCOO) and working closely with the Chief Operating Officer (COO), this leader will strengthen the department's systems, expand organizational impact, and ensure operational excellence across all programs. The Director will partner with Program Directors, Housing Services, Property Management, Housing Development, Finance, and Data & Technology teams, to improve policies, streamline processes, enhance reporting, and strengthen contract and budget management. They will guide and support Associate Directors responsible for program operations, contracts, budgeting, and compliance, ensuring seamless collaboration that delivers efficiency, accountability, and exceptional service to funders and partners.

As a member of the Leadership Team, the Director of Operations contributes to agency-wide policy making, embodying Brilliant Corners commitment to housing justice and the advancement of Diversity, Equity, Inclusion, and Belonging (DEIB). Brilliant Corners welcomes candidates who are inspired to lead with expertise, conviction, and collaboration in pursuit of our mission to provide housing solutions and transform lives.

The ideal candidate brings a deep commitment to housing accessibility, proven non-profit operations leadership, mastery of contracts and budgets, and experience managing complex, multi-site operations. They are collaborative, solutions-focused, champion cross-departmental communication, and model Brilliant Corners' values.

Position Responsibilities

Operational Leadership & Strategy

• Direct and coordinate all functions of the Operations Department, ensuring alignment with agency goals and statewide needs.
• Spearhead the design and expansion of Brilliant Corners' fiscal intermediary services.
• Serve as a lead in the agency's enterprise resource planning activities, including the procurement and implementation of a contracts management system.
• Assess systems and processes, identify inefficiencies, and lead initiatives to improve workflows, standardization, and scalability.
• Develop and implement metrics and dashboards to measure operational performance, accountability, and impact.
• Lead operational improvement projects from concept to implementation, ensuring staff adoption and sustainable results.
• Stay current on best practices in nonprofit operations, housing services, and contract management, introducing innovative ideas.

Team Development & Leadership

• Lead, coach, and inspire a diverse, geographically distributed team, fostering a culture of accountability, trust, and continuous improvement.
• Guide and support Associate Directors responsible for program operations, contracts, budgeting, and compliance, ensuring seamless collaboration.
• Define clear roles and responsibilities, create professional development plans, and empower direct reports to manage day-to-day operations to build leadership capacity and ensure continuity and resilience.
• Champion a "continuous improvement" mindset, encouraging staff to identify, propose, and pilot solutions.

Financial & Contract Oversight

• Oversee budgeting, allocations, and contracts teams, ensuring accuracy, compliance, and alignment with agency priorities, while collaborating with Finance for timely reporting and forecast-based planning.
• Ensure all government contracts and braided funding streams are managed in accordance with funder requirements and agency policies.
• Cross-Departmental & Stakeholder Relations
• Partner with Program Directors, Housing Services, Property Management, Housing Development, Finance, and Data & Technology to align operational systems with service delivery goals.
• Facilitate information flow between departments to ensure cohesive project execution and operational decisions that support front-line realities.
• Engage with funders, community partners, and government agencies, demonstrating responsiveness and strong problem-solving skills.

DEIB & Organizational Culture

• Embed DEIB principles in operational policies, staffing, and leadership, modeling inclusive decision-making that values diverse perspectives.
• Partner with HR and leadership peers to ensure equitable practices in hiring, promotions, and resource allocation.