IT Desktop And Network Support Dispatch Philippines

Cisco L1 Customized JD

Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Basic understanding of PC hardware set-up and configuration.

Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.

Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.

Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)

Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)

Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

Good written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on-time.

MCP and ITIL certification would be desirable but not mandatory

Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)

Non-Technical

Good Customer management skill,

Good in oral and written communication

Able to interact and work with customer at different levels.

Self- Driven and result oriented.

Really passionate about the work

Local language knowledge is preferred

Fluent in Mandarin/ Korean/ Japanese (Language Skills)

Be good at Read & Write in English.

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency

Bilingual (English & Local B2)

Console cable for CISCO and Silver Peak

Full Internet ready mobile, Noise Cancellation head sets Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop , RJ45 port on Laptop

Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage