IT Desktop And Network Support Dispatch Port Elizabeth, South Africa.

Network Device Support Engineer

Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights, port mapping verification, cable reseat, label verification. Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Performing basic level initial actions (only as instructed by the Remote Support Team), such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Required Tools: Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right. Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters. Spare Patch Cord/Cable (5m) x 2. Basic screwdriver kit (Phillips/flathead/torx as applicable). Basic cable testing tools for damage identification (e.g., cable tester; other basic testers). Crimping tool and cutter. RJ45 terminator (surplus). Labelling Machine.