Job Title

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Engineer must have basic understanding of network devices sufficient to:

Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

Rack mounting/unmounting of network devices per site rules and safety practices.

Patch and dress cables to basic professional standard (as instructed).

Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

Connecting console and granting remote access session (screen share/terminal access where applicable).
Executing clearly provided command steps (copy/paste) when approved.
Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Required Tools

Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.

Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters.

Spare Patch Cord/Cable (5m) x 2.

Basic screwdriver kit (Phillips/flathead/torx as applicable).

Basic cable testing tools for damage identification (e.g., cable tester; other basic testers).

Crimping tool and cutter.

RJ45 terminator (surplus).

Labelling Machine.

IT Desktop And Network Support Dispatch Pietermaritzburg, South Africa