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IT Desktop And Network Support Dispatch Singapore

Provide technical support and incident management for desktop and network issues in Singapore
Singapore
Junior
3 weeks ago

IT Support Specialist

Key Responsibilities

  • Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).
  • Provide support for OS (Windows/macOS), MS Office, and common applications.
  • Handle user account management in Active Directory (password reset, account unlock).
  • Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.
  • Support for meeting room equipment (projectors, VC devices).
  • Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).
  • Coordinate with L2/L3 teams for escalation.
  • The key skill aside to basic technical knowledge is the tech must have good leadership/proactive approach, someone who can work on their own with no micromanagement.

Requirements

  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
  • Bilingual (English & Local B2)
  • Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage.
  • Console cable for CISCO and Silver Peak
  • Full Internet ready mobile, Noise Cancellation head sets Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop, RJ45 port on Laptop
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IT Desktop And Network Support Dispatch Singapore
Singapore
Support
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