IT Desktop And Network Support Dispatch Singapore

IT Support Specialist

Key Responsibilities

• Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).
• Provide support for OS (Windows/macOS), MS Office, and common applications.
• Handle user account management in Active Directory (password reset, account unlock).
• Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.
• Support for meeting room equipment (projectors, VC devices).
• Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).
• Coordinate with L2/L3 teams for escalation.
• The key skill aside to basic technical knowledge is the tech must have good leadership/proactive approach, someone who can work on their own with no micromanagement.

Requirements

• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
• Bilingual (English & Local B2)
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage.
• Console cable for CISCO and Silver Peak
• Full Internet ready mobile, Noise Cancellation head sets Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop, RJ45 port on Laptop