Mail Services Manager

BrightKey Mail Services Manager

Join the BrightKey team as a Mail Services Manager. The Mail Services Manager is responsible for overseeing daily operations of the corporate mailroom and front office support functions in a large corporate environment. This position manages a team of 4–6 employees who handle mail distribution, shipping/receiving, receptionist coverage, and general administrative support. The ideal candidate will be a hands-on leader with strong organizational, communication, and multitasking skills who can balance management responsibilities with day-to-day operational work.

Compensation & Benefits:

• Salary Range: $55,000 - $65,000 annually
• Company offers Medical, Dental, Vision and additional insurance options
• Participation in company 401k program
• Paid holidays and paid time off

Location & Hours:

• On-site in Clayton, MO
• Monday through Friday (first shift/full-time)
• Daily Schedule: 8:00am – 5:00pm (may vary)

Key Requirements for the Mail Services Manager Position:

• 3–5 years of experience in mailroom, facilities, or office services management.
• Experience working in a mailroom, including sorting, screening, and metering mail and packages.
• Prior supervisory or team leadership experience required.
• Experience in a large corporate or multi-department office environment preferred.
• Excellent customer service skills and the ability to work with a high degree of professionalism.

Responsibilities of the Mail Services Manager:

Team Leadership

• Supervise and support a team of mailroom, reception, and administrative staff.
• Provide training, coaching, and performance feedback to ensure high-quality service delivery.
• Schedule and assign daily tasks to ensure coverage and workflow efficiency.
• Foster a positive, customer-focused team culture.

Mailroom Operations

• Oversee all incoming and outgoing mail, packages, and courier deliveries.
• Ensure timely sorting, distribution, and delivery of mail throughout the corporate office.
• Manage relationships with postal and delivery vendors (e.g., USPS, FedEx, UPS).
• Monitor mailroom equipment and supplies, arranging maintenance or replacement as needed.

Front Office & Administrative Support

• Manage front desk operations, including receptionist coverage and visitor management.
• Coordinate office administrative tasks, such as meeting room logistics, document handling, and general clerical support.
• Support internal departments with special mailings, shipping projects, and event logistics as needed.

Process Improvement & Compliance

• Develop and maintain mailroom and front office procedures to ensure consistency and accuracy.
• Identify opportunities to improve efficiency and service quality through process or technology enhancements.
• Maintain compliance with company policies and confidentiality standards.

Hands-On Responsibilities

• Assist with mail sorting, deliveries, and special projects during peak periods or staff shortages.
• Provide backup coverage for reception or administrative tasks when necessary.
• Oversee and manage operations of the company store.

Offer of employment is contingent upon completing a background investigation.

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.