Senior Revenue Operations Administrator

Senior Revenue Operations Administrator

At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support.

We're all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions.

We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you'll work in a dynamic, inclusive environment that supports your personal and career aspirations.

We are seeking a driven and detail-oriented Senior Revenue Operations Administrator to join our team and contribute to the foundational restructuring of our operational processes. This role offers a unique opportunity to work at the center of Bright's data and process optimization, providing hands-on experience by cleansing and identifying areas of improvement across Bright's entire customer and prospect database.

Key Responsibilities

Property & Data Quality Review

• Audit contact properties for relevance, usage, and data quality. Identify and categorize redundant, outdated, or unused fields while maintaining a focus on alignment with business needs.
• Examine deal properties for consolidation opportunities. Work collaboratively to streamline properties and ensure they meet current business requirements.
• Clean URLs and industry vertical data across 430K+ contacts and 270K+ companies. This task supports AI integration for accurate data enrichment.

Workflow & Ownership Clean-Up

• Review and restructure workflows that currently utilize multi-owner properties. Transition these workflows to rely on a single contact owner field, ensuring consistency and functionality.
• This will involve auditing logic, remapping owner fields, testing dependencies, and validating functionality.

Dashboards Review

• Update saved views to reference the standardized contact owner field.
• Review dashboards to eliminate redundancy and optimize reporting for actionable insights.

Workflow Rationalization

• Validate logic for flagged workflows against current business processes.
• Retire outdated workflows and consolidate redundant automations to improve efficiency.

Forms

• Evaluate forms with no submissions in the past six months. Propose whether to retire, update, or repurpose these forms to better serve business objectives.

Required Skills & Qualifications

• Proficiency in Excel and familiarity with CRM platforms (experience with HubSpot is a must).
• Eagerness to learn and adapt in a fast-paced environment.
• Excellent communication skills for documentation and collaboration.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to manage multiple projects simultaneously.

Benefits

• Hands-on experience in Revenue Operations, particularly how to clean and maintain CRMs.
• Mentorship and guidance to learn data cleansing techniques through Excel and other AI tools.
• Opportunities to directly improve Bright's operational efficiency, data cleanliness, and business processes.

About Bright

Bright provides a suite of industry-leading software solutions designed for accountants and bookkeepers across the UK and Ireland. Since our inception in 2021, we've acquired and developed best-in-class solutions, all built on one essential foundation—world-class customer support that customers can depend on.

Our multi-award-winning, user-friendly, and innovative products empower accountants and bookkeepers to efficiently support their clients while growing their practices.

Our vision is to power the digital practice of tomorrow, today. We achieve this by delivering cutting-edge, cloud-based solutions that integrate seamlessly, streamline workflows, and enhance productivity.

The success of our people is equally as important to us as the success of our customers.

We foster a safe, inclusive, and supportive workplace where everyone is treated with dignity and respect, and where equal opportunities are championed for all. We are committed to supporting our employees at every step of their journey with Bright.