Account Manager - Remote Eligible
Account Manager
At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support.
We're all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions.
We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you'll work in a dynamic, inclusive environment that supports your personal and career aspirations.
What Will You Do?
Act as the primary point of contact for existing clients throughout their lifecycle.
Drive revenue growth through cross-selling and upselling opportunities within your book of business.
Maintain 95% client retention rate by identifying and mitigating churn risks.
Provide timely assistance for client queries and escalate to relevant teams when needed.
Coordinate training sessions and manage implementation progress.
Document all activities through proper company channels (CRM).
Conduct regular client health checks and maintain strong relationships.
Collaborate with sales and marketing teams on client expansion campaigns.
Represent Bright at client and industry events as required.
What Are We Looking For?
Proven experience in account management or client-facing sales roles.
Strong track record of meeting retention and revenue growth targets.
Advanced knowledge of business software solutions, preferably accounting/practice management.
Excellent communication, presentation, and relationship-building skills.
High level of organizational skills with ability to prioritize multiple tasks effectively.
Results-oriented with a proactive, can-do attitude.
Experience with CRM management and reporting.
Ability to work independently in a fast-paced, dynamic environment.
Professional attitude with strong attention to detail.
Genuine interest in building strong working relationships and delivering value.
Previous experience in accountancy solutions is an advantage.
About Bright
Bright provides a suite of industry-leading software solutions designed for accountants and bookkeepers across the UK and Ireland. Since our inception in 2021, we've acquired and developed best-in-class solutions, all built on one essential foundation—world-class customer support that customers can depend on.
Our multi-award-winning, user-friendly, and innovative products empower accountants and bookkeepers to efficiently support their clients while growing their practices.
Our vision is to power the digital practice of tomorrow, today. We achieve this by delivering cutting-edge, cloud-based solutions that integrate seamlessly, streamline workflows, and enhance productivity.
The success of our people is equally as important to us as the success of our customers.
We foster a safe, inclusive, and supportive workplace where everyone is treated with dignity and respect, and where equal opportunities are championed for all. We are committed to supporting our employees at every step of their journey with Bright.