Customer Service, Coordinator - Remote Eligible

Firestone Airide Customer Service Manager

Firestone Airide, specializes in air spring manufacturing and technology with a history of more than 80 years of research and development on technologically advanced air springs for the global marketplace. Firestone engineers air springs and related products for commercial trucks and trailers, cars, sport utility vehicles, light trucks, mini vans, motor homes, buses, agricultural equipment, rail and industrial applications.

Responsibilities:

• Manages customer and distributor services for Firestone North America Region.
• Handles orders from initial inquiry to final delivery, including post-sales support.
• Enters, approves, and processes complaints and returns, as well as analyzing credit and debit notes.
• Reports on sales data.
• Responds to email and phone inquiries regarding product availability and pricing.
• Communicates with Distribution Centers located in Dyersburg, Williamsburg, Costa Rica and Brazil.
• Proactively collaborates with assigned clients, maintains lists of open and overdue orders.
• Works closely with sales, logistics, planning, and warehouse departments.

Minimum Qualifications:

• Experience in a similar customer service role.
• Familiarity with MS Office.
• Experience working with SAP or another ERP system.
• Strong communication skills and a relationship-building mindset.
• Self-discipline and excellent organizational abilities.
• Requires basic knowledge of job processes and tools obtained through work experience.
• Works with Manager and collaborates with other specialization teammates.
• Directly impacts success of specialization's short-term goals.
• Solves problems while able to anticipate additional needs/requests.
• Communicates information that requires some explanation or interpretation.
• Grows knowledge and skills developed through training and work experience.

Typically requires a minimum of 1-2 years of related experience.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.