Field Service Specialist (french Speaker)

Field Service Specialist

At Bridgestone Mobility Solutions / Webfleet, we are looking for a Field Service Specialist who will be responsible for processing installation orders via Salesforce, coordinating installations, and ensuring effective communication with installation partners and customers. This role involves maintaining accurate records, verifying successful installations, and supporting the Field Service Manager for Strategic Accounts/Pilots. Additionally, the specialist addresses installation issues, generates reports, and collaborates with regional stakeholders to implement technical solutions that enhance system integration and operational efficiency.

Processing Installation Orders via Salesforce:

• Review and assess new installation and aftersales service requests.
• Select the appropriate Installation Partner (IP) based on the service requirements and assign corresponding work orders.
• Manage and coordinate work orders with installation partners and customers, ensuring effective communication (primarily via phone).

Installation Coordination:

• Maintain and update records in Salesforce (SF) and other relevant tracking tools, including monitoring installation progress (planned vs. actual).
• Ensure accurate transfer of all necessary data, such as vehicle details, and liaise with customers, installation partners, and account managers when needed.
• Communicate regularly with installation partners and customers to resolve scheduling issues and ensure on-time task completion in line with service level agreements (SLAs).
• Verify and close work orders upon confirmation of successful installations.
• Support Manager Field Services for Strategic Accounts/Pilots:
• Collaborate with the Field Service Manager for the technical validation of correct installations, using tools such as OneDrive Excel and Salesforce.
• Participate in roll out planning meetings with both direct customers and internal stakeholders (e.g., Account Managers, Customer Support) when required by the Field Service Manager.
• Ensure direct communication with the customer and align with the SE (Sales Engineering) and Customer Support teams.

Issue Resolution & Reporting:

• Identify, address, and follow up on any installation issues, collaborating with stakeholders such as Installation Partners, customers, Account Managers/CSM, and Customer Support teams.
• Generate and provide accurate reports to project managers, customers, and management to support decision-making processes.
• Assist in process improvement initiatives, including automation of order and work order tracking systems.
• Collaborate with regional stakeholders to prioritize and implement technical solutions that enhance system integration and operational efficiency.

Who Are You?

• 2 years of experience in order management, logistics, customer support, or service coordination.
• Strong organizational and communication skills (phone and email communication).
• Proficiency in Microsoft Excel and Salesforce (or similar CRM tools).
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proactive in anticipating and addressing customer issues before they arise.
• Commitment to going the extra mile to engage customers and ensure satisfaction.
• Basic understanding of technical aspects related to vehicle installations.
• Fluency in English and French is required

Let's Not Forget the Good Stuff!

• Competitive salary.
• 500 euros gross to set up your home office.
• Chance to work abroad for 40 working days per year.
• Birthday off and volunteering time off.
• Additional health and dental insurance (including children and partners).
• 100% employer funded pension scheme.
• Lunch or childcare vouchers.
• Free English and Spanish lessons.
• Employee Assistance Program.
• Flexible working model.
• Plenty of formal training for new joiners + access to LinkedIn Learning.
• Once you have earned the merits to warrant it, there will be opportunity to attend trainings and conferences on company budget.
• Annual performance reviews, personal development plans, and as much feedback as you want and can handle through regular 1:1 meeting.

Who Are We?

We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.

The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.

Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia, and Africa.

Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety.

Webfleet is used by more than 50,000 customers worldwide, providing them with the industry's largest support network and the widest range of dedicated applications and integration tools.