Customer Service Representative

Customer Service Representative

Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".

A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.

About the Role

We are seeking an experienced Customer Service Representative is responsible for managing customer interactions, resolving issues, and ensuring customer satisfaction. You are the main point of contact between the company and its customers, providing support via phone, email.

• Respond to customer inquiries promptly and professionally.
• Resolve complaints and troubleshoot problems to maintain customer satisfaction.
• Process orders, returns, and exchanges accurately.
• Maintain records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor.
• Provide product or service information and guidance to customers.

We're Interested in Hearing from People Who Have:

• Strong verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution abilities.
• Computer literacy (CRM systems, email)
• Ability to multitask and work under pressure.
• Patience and a customer-first attitude.
• Salesforce knowledge would be an advantage.

What We Offer You:

• Flexible work arrangements
• Competitive compensation package
• A fun and rewarding team environment
• Opportunity to work for an Australian Stock Exchange listed company
• Employee assistance program
• Paid parental leave policy
• Employee discounts of up to 50% on all our electrical products
• Corporate health and wellness benefits

Come and make your mark with this global leader by applying today. Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details. Breville Group is proud to be an Equal Opportunity Employer.