Service Manager

Service Manager

We are looking for an experienced Service Manager to lead our Billings, MT location. This role is ideal for a strong, people-focused leader who can foster our family-oriented culture while driving performance, accountability, and operational excellence. If you are passionate about developing teams, creating an exceptional customer experience, and leading a service department to measurable success, we want to hear from you.

Responsibilities

Team Management:

• Lead and supervise service team
• Provide guidance, training, and performance evaluations for service department personnel
• Foster a positive and collaborative work environment

Service Department Operations:

• Oversee daily operations of the service department to ensure efficiency and productivity
• Develop and implement service procedures and standards to maintain high-quality service
• Manage workflow, prioritize service requests, and allocate resources effectively

Customer Service:

• Ensure excellent customer service through effective communication and problem resolution

Compliance and Safety:

• Ensure compliance with industry regulations, safety standards, and dealership policies
• Implement and enforce safety protocols to protect both employees and customers

Budget Management:

• Develop and manage the service department budget
• Monitor expenses, analyze variances, and implement cost-control measures

Requirements

Strong leadership and team management skills

Excellent communication and customer service abilities

Technical knowledge of RV systems, repairs, and maintenance

Familiarity with dealership operations and industry regulations

Organizational and problem-solving skills

Budgeting and financial management skills

Strong computer skills

Experience

2+ years proven experience in RV service management or a related field

College degree preferred

Compensation

$85,000 to $105,000 annually based on experience

Benefits (eligible full-time team members)

• Competitive pay and growth opportunities
• Medical, dental, and vision plan options
• 401(k) with employer match
• Profit sharing
• Employee discounts
• On-site employee daycare
• Employee borrow program (take a camper and go camping)
• Holiday pay and time off benefits vary by role and policy

Disclosure: This list is not exhaustive. Benefits are governed by plan documents and company policy, and may vary by position, location, and employment status. Eligibility may include waiting periods, hours-worked requirements, and other conditions, subject to applicable law.

Bretz RV's Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible

About Our Dealership

Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. Searching for a new camping trailer turned into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers.

Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.

Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. It's important to contribute to the communities in which we do business.

EEOC: Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.

RV Manufacturers: Airstream, Coachmen, CrossRoads, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Redwood, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.