Service Manager

Service Manager

At Bretz RV & Marine, our culture isn't just a statement - it's a way of life. Every leader and team member lives by our core values: passion, teamwork, growth, family, and profitability.

With 8 locations across Montana, Idaho & Washington, we are growing rapidly. At Bretz, we're more than a team - we're a community. Together, we bring our values to life and deliver exceptional outcomes.

We pride ourselves on hiring and developing people who are passionate about their work, loyal to our customers, and driven to succeed both individually and as part of a team. At Bretz, you don't just get a job - you get an exciting, rewarding career you'll genuinely enjoy.

We value excellence, integrity, and hard work from every employee, ensuring that every customer experiences the high standards that define Bretz.

Join the Bretz RV & Marine Family

As a Service Manager, you'll oversee the operations and team that keep our service department running smoothly and efficiently.

Responsibilities

• Team Management
• Lead, mentor, and supervise the service team
• Provide training, guidance, and performance evaluations
• Foster a positive, collaborative work environment
• Service Department Operations
• Manage daily operations for efficiency and productivity
• Develop and implement service procedures and standards
• Prioritize service requests and allocate resources effectively
• Customer Service
• Ensure every customer receives exceptional service
• Resolve issues quickly and professionally
• Compliance & Safety
• Maintain compliance with industry regulations and dealership policies
• Implement safety protocols to protect employees and customers
• Budget Management
• Develop and manage the service department budget
• Monitor expenses, analyze variances, and implement cost controls

Requirements / Experience

• Proven experience in RV service management or a related field
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Technical knowledge of RV systems, repairs, and maintenance
• Familiarity with dealership operations and industry regulations
• Strong organizational and problem-solving skills
• Budgeting and financial management experience
• Proficient with computers; college degree preferred but not required

Physical Requirements

• Ability to move throughout facilities for extended periods.
• Ability to occasionally lift up to 25 lbs.
• Comfort working in both indoor and outdoor dealership environments.

Compensation

• $80,000 – $90,000 annually, based on experience

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from including vision and dental
• 401(k) retirement plan with employer match
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing

Bretz RV's Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible

About Our Dealership

Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. A search for a new camping trailer ended up turning into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers.

Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.

Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. We feel it's important to contribute to the communities in which we do business.

EEOC Statement

Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands

RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.

If you are ready to lead operations for a thriving dealership, develop a team of Humble, Hungry, and Smart leaders, deliver a world-class purchasing and ownership experience, and live in one of the most beautiful outdoor gateways in the country, we encourage you to apply today.