Fixed Operations Manager

Fixed Operations Manager

Are you an experienced operations leader looking for your next big career move? We are seeking a Fixed Operations Manager to oversee Parts, Service, and Warranty operations at our high-performing dealership in Billings, Montana.

This is a unique opportunity for a leader with a background in automotive, RV, manufacturing, aviation, logistics, heavy equipment, or big box retail to step into a senior role where you'll guide large teams, develop managers, and ensure customers receive a world-class purchasing and ownership experience.

The Ideal Candidate

The perfect candidate will be an Ideal Team Player, someone who is:

• Humble: Puts the team first, listens well, and leads with respect.
• Hungry: Motivated to drive performance, grow people, and continuously improve operations.
• Smart: Possesses strong interpersonal skills, high emotional intelligence, and sound judgment in people leadership.

This leader will also:

• Strive to deliver a world-class experience for every customer.
• Possess high emotional intelligence and be comfortable having difficult conversations with both employees and customers.
• Be skilled at diffusing upset customers and turning challenges into opportunities to build customers for life.

Why Join Our Team?

This is more than just another management role, it's a chance to lead, grow, and make an impact at a dealership group that values both its customers and employees.

What sets this role apart:

• Onsite private daycare and preschool exclusively for employees' children—helping you and your team achieve real work-life balance.
• A culture rooted in our values: Passion, Teamwork, Growth, Family, and Profitability.
• Competitive, performance-based compensation ($115,000–$150,000 annually).
• The opportunity to live in Billings, Montana, known as the "Trailhead to Yellowstone National Park," the Yellowstone River, and the stunning Beartooth Mountains. Whether you love fishing, hiking, skiing, or simply wide-open spaces, Billings offers an unmatched quality of life.

Key Responsibilities

• Lead Fixed Operations at one dealership location, overseeing Parts, Service, and Warranty departments.
• Recruit, hire, and develop managers and employees who embody being Humble, Hungry, and Smart.
• Create a culture where employees feel valued, and customers feel cared for throughout their ownership journey.
• Drive financial performance through accurate forecasting, budgeting, and P&L management.
• Coach and mentor managers with empathy and accountability, using high emotional intelligence to guide performance.
• Handle employee and customer challenges directly and professionally, strengthening long-term trust.
• Implement processes that ensure operational excellence and customer satisfaction at every level.

Qualifications

• Proven success leading large, multi-department teams (50+ employees).
• Strong financial acumen, including budgeting, forecasting, and ROI management.
• Excellent communication and conflict resolution skills.
• Ability to build and inspire high-performing teams.
• Background in automotive, RV, heavy equipment, manufacturing, aviation, logistics, or big box retail strongly preferred.
• A leadership style that demonstrates humility, hunger, and people smarts.

Preferred Experience

• Prior leadership in dealership fixed operations, service management, or large-scale operations management.
• Experience mentoring and developing managers into strong leaders.

Physical Requirements

• Ability to move throughout facilities for extended periods.
• Ability to occasionally lift up to 25 lbs.
• Comfort working in both indoor and outdoor dealership environments.

Compensation

• Performance-based compensation ranging from $115,000–$150,000 annually, with additional growth opportunities as our company continues to expand.

Benefits

• Excellent earning potential and advancement opportunities.
• Comprehensive medical benefits package with multiple plan options, including vision and dental.
• 401(k) retirement plan with employer match.
• Compliance with Washington State's specific laws regarding benefits and leave, including paid sick leave and family leave.
• Employee discounts and borrowing program.
• Profit-sharing.

Bretz RV's Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance is valued.
• Growth and advancement opportunities.
• Team-building activities and events throughout the year.
• Engaging in a booming industry to provide the best customer experience.

About Our Dealership

Bretz RV & Marine, a family-owned beacon for outdoor enthusiasts, began its journey in Missoula, Montana, in 1967. Founders Frank and Vi Bretz, initially involved in a service station and U-Haul rentals, ventured into the world of outdoor adventures with their foray into selling and renting travel trailers. This marked the beginning of a legacy centered around the great outdoors.

Today, Bretz RV & Marine is delighted to bring this spirit to Washington's Spokane and Liberty Lake areas. Here, amidst the region's natural splendor and vibrant community spirit, we align perfectly with our exploration and family adventure ethos.

Liberty Lake, nestled near the Idaho border, offers an idyllic backdrop for outdoor activities, with its picturesque lake, scenic parks, and numerous hiking trails. The community thrives on adventure and the natural beauty of Washington's landscapes. Spokane, the cultural hub nearby, complements this with its rich history, bustling arts scene, and the famed Spokane River running through the city. These locales resonate with the very essence of Bretz RV & Marine - a call to explore, enjoy, and cherish the great outdoors.

From our origins in Montana to our latest home in Washington, Bretz RV & Marine has grown significantly. Our team embodies our dedication to providing excellent services and fostering a passion for adventure. We specialize in helping both seasoned explorers and first-time adventurers find the perfect gear for their journeys.

Our expansion into the Spokane and Liberty Lake areas is more than just business growth; it continues the Bretz family story. It's about connecting with like-minded individuals who share our love for nature, adventure, and quality family time. We're here to help you make the most of the beautiful surroundings, whether it's a weekend getaway to Coeur d'Alene, a family camping trip in the Selkirk Mountains, or exploring the numerous trails and lakes this region is famed for.

Join us at Bretz RV & Marine in Liberty Lake, where your adventure begins, and the memories last a lifetime.

EEOC Statement

Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands

RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.

If you are ready to lead operations for a thriving dealership, develop a team of Humble, Hungry, and Smart leaders, deliver a world-class purchasing and ownership experience, and live in one of the most beautiful outdoor gateways in the country, we encourage you to apply today.