Resettlement Housing Support Officer

Resettlement Housing Officer

Make a Real Difference: Help Refugees Rebuild Their Lives

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post - Resettlement Housing Officer

Are you passionate about supporting people who've fled crisis and are starting over in a new country? Do you want your work to have a lasting, meaningful impact? If so, we'd love to hear from you.

In this vital role, you'll provide specialist, intensive support to homeless clients who are refugees, helping them find stability, safety and hope. You'll coordinate resettlement services across the council and with external partners, ensuring a joined-up approach to housing, advice and support for refugees and asylum seekers.

You'll also represent Brent's homelessness services at internal and external forums — including pan-London and Greater London Authority (GLA) networks — helping to shape and influence best practice.

About You

We're looking for someone who is: • Compassionate – you care deeply about people and are driven to improve lives. • Knowledgeable – you have a strong understanding of housing legislation and the legal frameworks around asylum, immigration, and refugee support. • Experienced – you've worked with key housing systems and understand the challenges facing vulnerable people experiencing homelessness. • Collaborative – you're a team player who can engage and influence a range of stakeholders. • Organised and Analytical – you can manage complex caseloads, make evidence-based decisions, and use I.T. effectively to support your work. If you're ready to be part of a forward-thinking council and help transform how we support some of our most vulnerable residents, we want to hear from you. Apply now and be part of something truly meaningful.

Our Offer to You

In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.

You must have an understanding of homelessness legislation, and an ability to learn legislation quickly with training, coupled with a strong interest in homelessness and a desire to work with and help people.

A people focused person, you will be passionate about good customer service and take pride in delivering an excellent service. You need to be able to work proactively, be highly motivated, ambitious, and ready for a new challenge.

Closing date: Sunday 12 October 2025 (23:59)

Additional Information

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles.

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions.