Outbound Telemarketing Sales Rep.

Outbound Telemarketing Sales Representative

Location: Remote-Hybrid (Breckenridge, Colorado)

Position Type: Non-Exempt Part-time 20+ hours per week

Compensation: $18.81/hr. + Commission

Schedule: Flexible

About the Role:

At Breckenridge Grand Vacations, we create smiles through unforgettable mountain experiences. As an Outbound Sales Representative, you'll be the friendly voice introducing travelers to our properties, using your natural rapport-building skills to match guests with perfect Breckenridge vacations.

You'll thrive here if you love connecting with people, solving problems, and sharing your enthusiasm for mountain getaways. We provide comprehensive training on our properties, local attractions, and sales techniques so you can make personalized recommendations with confidence.

This is more than a sales role; it's an opportunity to grow within Summit County's premier hospitality employer. Our OneBGV culture values teamwork, community giving, and empowering employees to make decisions. You'll enjoy a workplace where we live our "Sharing Smiles" philosophy daily.

Ideal candidates bring positivity, resilience, and a passion for creating memorable guest experiences. If you're ready to turn vacation dreams into reality while building a rewarding career, we'd love to meet you.

This role is hybrid/remote but successful candidates must reside within a reasonable driving distance of Breckenridge, CO.

Key Responsibilities:

• Make outbound calls to prospective leads provided by the company.
• Schedule accommodations and book tours for qualified candidates at the Grand Lodge on Peak 7 and The Grand Colorado on Peak 8.
• Follow approved scripts and utilize trained sales techniques and rebuttals to secure bookings.
• Provide excellent, friendly customer service, guiding guests through lodging and tour options.
• Maintain expert knowledge of Breckenridge, including local events, activities, and lodging options.
• Accurately qualify potential tour guests based on company policies.
• Quote proper packages and prices for discounted lodging options.
• Serve as the "end of the line" to resolve guest inquiries and situations whenever possible.
• Respond promptly to all email and voicemail correspondence.
• Maintain accurate records of all interactions and bookings.
• Attend daily meetings and training sessions to review sales techniques and availability.
• Uphold all company hospitality standards, policies, and procedures.
• Follow company guidelines for environmental sustainability practices (recycling, composting, conserving resources).
• Maintain a positive working relationship with all guests and team members.

Requirements:

• High school diploma or general education degree (GED).
• Excellent verbal communication and active listening skills.
• Strong, outgoing personality with the ability to establish instant rapport.
• Self-motivated with a resilient attitude; able to handle rejection professionally.
• Basic mathematical skills for calculating prices and discounts accurately.
• Basic proficiency with Microsoft Office applications (Word, Outlook, Excel).
• Ability to learn new software and technology platforms quickly.
• Strong problem-solving skills and reasoning ability to qualify leads and resolve guest inquiries.
• Commitment to providing exceptional customer service.
• Ability to adhere to a set schedule and follow detailed scripts and procedures.

Preferred Qualifications:

• 6+ months in outbound sales, hospitality, or travel/tourism.
• Experience with CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of Breckenridge/Ski Resort industry.
• Proven ability to overcome objections and close sales.
• Typing speed of 40+ WPM.
• Multilingual (Spanish or other languages common among guests).
• Self-motivated with a track record of meeting/exceeding targets.
• Natural rapport-building skills.
• Passion for travel and mountain destinations.

Compensation & Benefits:

• Health, vision, and dental insurance plans.
• Company-paid life insurance coverage.
• Voluntary Life and Accidental Death/Dismemberment Insurance.
• HSA and FSA-Dependent Care Accounts.
• Retirement plan.
• Generous paid time off (PTO) and sick leave to support work-life balance.
• Volunteer Time Off - Paid opportunities to give back to Summit County.
• Bereavement leave.
• Biannual bonuses.
• Tuition Reimbursement Program.
• Employee Wellness programs to support physical and mental health.
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program.

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until xxx.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.