Senior Servicenow Business Process Consultant (commercial Sector) - Remote Eligible

Senior ServiceNow Business Process Consultant

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year!—we take pride in our expertise and commitment to excellence.

At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values:

• Strive for Greatness
• Do the Right Thing
• Foster Teamwork
• Respect Each Other
• Grow Together

Bravium is seeking a Senior ServiceNow Business Process Consultant to lead process design and adoption for our commercial clients. This role bridges business and technology—guiding discovery, shaping ServiceNow solutions, and supporting both delivery and pre-sales. It aligns with our strategy to diversify into the commercial market and build AI-enabled solutions. Reports to Delivery leadership; works closely with Solution Architects and Account Executives.

Key Responsibilities

• Lead workshops to capture requirements, map current vs. future-state processes, and define business outcomes.
• Translate needs into ServiceNow functional designs, partnering with architects and developers.
• Support pre-sales by contributing to proposals, demos, and SOW estimates.
• Drive project delivery—managing requirements, UAT, and adoption activities to ensure value realization.
• Leverage Bravium accelerators and AI tools to increase client impact.
• Mentor junior staff and promote consulting best practices.

Qualifications

• 5+ years in process consulting or business analysis, with direct ServiceNow project experience.
• Strong knowledge of ServiceNow modules (ITSM, CSM, HR, etc.); CSA required, additional certifications a plus.
• Solid grounding in ITIL and process design; experience with Agile delivery preferred.
• Skilled facilitator with strong communication and presentation abilities.
• Proven ability to work in pre-sales contexts and explain business value to executives.
• Bachelor's degree required; advanced degree or industry certifications desirable.
• Willingness to travel up to 20%.

Why Join Bravium Consulting?

At Bravium Consulting, we're not just building solutions—we're building careers. As a rapidly growing company, we are always looking for smart, driven professionals who are passionate about making an impact. We prioritize excellence, support, and continuous growth, ensuring our team members are empowered to succeed.

We offer a competitive compensation package and a robust suite of benefits designed to support your personal and professional well-being:

• 15 PTO days
• 11 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Paternity Leave
• Annual performance bonuses
• Referral bonus
• Flexible work arrangements
• Access to robust training and professional development program
• Employee Assistance Program (EAP) for mental health and wellness support

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.