Cabin Host - Resort Guest Services

Cabin Host - Resort Guest Services

Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we are ranked as the #8 Best Resort in the United States by Conde Nast Traveler'. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits:

• Medical, Dental and Vision company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the athletic center
• Employee discounts at all restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails
• Flex-Rewards Reimbursement Program valued up to $600 annually that increases every year on your Brasada anniversary.
• Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.

Role Description:

As a member of our Guest Services team, you are the most important ambassador of Brasada. You have the most contact with guests and therefore have the greatest opportunity to ensure that their vacation with us is flawless. You will be expected to have the ability to hit the ground running and quickly become an expert on Brasada and all of our offerings. The purpose of this position is to create a sense of welcome and arrival for all guests and owners. This position is a point of contact during the entire resort experience through to the guest's departure. Cabin Hosts are fully versed in all aspects of the services and amenities provided by the resort and are responsible for maintaining the safety of guests and owners and the integrity of the resort and its policies.

To be successful, you must enjoy being the go-to person for any and all needs. You must thrive in a high volume customer service atmosphere by using attention to detail and assist each guest as they are your own. You have the necessary energy and engagement to be the best ambassador possible for our wonderful resort. You enjoy working in a job that will bring new challenges every day, and have the adaptability to tackle those challenges and turn them into successes. You will be a reliable expert on Brasada and have a vast knowledge of the Central Oregon area.

Skills /Traits:

• Ability to meet requirements to drive company vehicles including being 21 years of age or older with an acceptable driving record.
• Previous guest service experience preferred.
• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Must be fluent in verbal and written English.
• Basic computer and typing skills are required.
• Must be able to multitask and work under pressure.
• Excellent listening and comprehension skills required.
• Must have a valid license with the authorization and ability to drive company vehicles.
• Must be able to remain standing and walking for long periods of the day.
• Ability to lift and carry items up to 75 lbs without assistance.