Tier III Data Technical Support Specialist (remote) - Remote Eligible

✨ About The Role

- This role involves owning and resolving escalated technical data support tickets from internal data teams and customers. - The specialist will communicate complex technical information clearly to ensure understanding among various stakeholders. - Responsibilities include handling escalated data services tickets and prioritizing them for the appropriate engineering teams. - The position requires developing and maintaining detailed documentation on data troubleshooting processes. - The specialist will work closely with the Customer Success Team to maintain high levels of customer satisfaction.

⚡ Requirements

- The ideal candidate will have a high level of technical proficiency and experience in troubleshooting complex data issues. - A strong problem-solver who enjoys tackling new challenges and staying close to customers is essential for success in this role. - Experience in communicating complex technical information in user-friendly ways to both technical and non-technical audiences is crucial. - The candidate should be comfortable collaborating with cross-functional teams, including Product and Engineering, to resolve data issues. - A proactive approach to identifying and diagnosing technical data issues is necessary to provide timely solutions.