Manager, Trade Operations

Manager, Trade Operations

Reports to: VP, Trade and Patient Support

Location: Plymouth Meeting, PA (Hybrid)

Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.

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Position Summary

This position is responsible for supporting all compliant aspects related to providing operational support to our highly engaged Trade team and strengthening the effectiveness of our Trade Network. This role will focus on operational execution of specialty trade, distribution, and market access operations, as well as project management within Trade team and reports to the VP of Trade and Patient Support. This role will support the successful accomplishment of specialty trade data reporting and account performance management – through performance analytics, trade account implementation requirements, supporting dashboard development, engagement with Business Operations. This role is Trade customer-facing (50% of role) during account onboarding and regular partner engagement.

This individual will manage trade data, analytics reporting, support trade initiatives and requires strong collaboration skills, substantial external customer engagement, confident presentation skills to C-Suite level stakeholders, and the ability to effectively interact with a variety of internal and external stakeholders. The individual must possess a high degree of independent proficiency in specialty pharmacy and distribution analytics, including understanding of all pharmacy and distribution operations/financial drivers and vendor budgets, and troubleshooting of access issues at the pharmacy and distribution-level.

This role requires a formal understanding of insurance claim and prescription tracking from intake through fulfillment or discontinuation within specialty pharmacies. This role should come with proficiency in processing distributor-level reporting as well.

There is a formal requirement to independently process aggregated data management and be functionally proficient in SEQUEL, Excel, and Pivot Table generation. This role will deploy these skills to support Quarterly Business Review (QBR) design and execution is required as well as support ad hoc trade data inquiries for Trade and Finance. This role will also support budget and invoice management as needed.

Specific Duties

• Deliver operational trade data reporting to optimize and improve trade partner performance and manage project deliverables – specific to Trade Team requirements
• Liaise between the Trade, Patient Access, Market Access, Finance, and Business Ops to ensure effective and timely action on key projects, including:
• Trade data, implementation and, operational tactics including distribution network and new contracted distribution partners
• Assist in design and execution of trade network effective performance metrics and reports for use in QBRs and performance management reporting/dashboards
• Performance management and communication with Trade partners
• Communicate effectively and collaborate with key internal and external stakeholders regarding access metrics including trade performance
• Identify critical issues, trends, and potential solutions that impact access across network
• Communicate insights from analyses leading to meaningful business outcomes to trade leadership
• Manage, prioritize, and develop solutions for ad hoc requests and issue escalation reported by either internal
• Create, deliver and present standard and ad hoc reports in alignment with trade and access strategies
• Comply with all applicable laws, regulations and company policies and procedures pertaining to reimbursement information and related matters

Skills

• Strong problem-solving capabilities

• Proficient in specialty pharmacy and distribution data reporting design and analyses

• Highly analytical with extreme attention to detail

• Highly proficient in SEQUEL and EXCEL mastery, inclusive of pivot table development and data manipulation

• Familiarity with specialty data aggregation, longitudinal claim tracking, and aggregator understanding

• High degree of comfort with data visualization and use of PowerPoint to develop storyline

• Outstanding project management skills

• Excellent communication, analytical, planning and organizational skills

• Strong presentation skills with clear and concise insights

• Experience with pharmaceutical or device products

• Ability to work in matrix environment

• Familiarity with specialty pharmacies and distributors, patient services Hubs, and Copay Assistance programs

• Comfort with handling urgency and change as needed based on patient care needs

Education/Experience

• BA/BS degree in business, data/business analytics, or life-science related field
• 3-5+ years of progressive experience in the pharmaceutical/biotech industry or pharmaceutical vendor/supplier/consultancy
• 3+ years of experience in specialty pharmacy trade data management with increased responsibility
• Proficiency in Microsoft Suite, SEQUEL, EXCEL, PowerPoint, Smartsheet, and/or other data visualization tools

Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military/veteran status, age, disability, or any other category/characteristic protected by law (collectively, "Protected Categories"). In fact, we encourage all underrepresented backgrounds to apply for any open job positions with the company.

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