Expert Service Client - CDD H/F

Expert Service Client - CdD H/F

Since 70 years, our collective of 8,000 passionate colleagues accompany and reinvent the daily lives of the French. More than a leader in home appliances, with 220 stores and our digital platform, we do more than sell: we provide service.

We are committed to a more human, responsible commerce driven by strong values: Pro through our expertise, Simple by remaining accessible, and Sympa by cultivating good humor!

More than a brand, join a company where people come to learn, grow, and succeed together. Boulanger: Shared pleasure!

Post Description

Interested in bringing your expertise and offering a real customer experience?

At the heart of customer service, you transform each visit into a memorable and smooth experience. From welcome to after-sales, you provide seamless support and build a lasting trust relationship with the customer.

Enjoy your daily routine and:

• Create a personalized customer experience: You are the first smile of the store. Through welcome and optimization of product availability, you create a solution adapted to the client's real use. By mastering the management of flows and cash register, you guarantee a smooth and seamless experience.

• Transform each need into a solution: As a true merchant, you listen and reassure. You accompany the client from entry to after-sales by offering complete solutions: financing, loyalty, accessories, and adapted services. Thanks to you? Each client leaves with the project that suits them!

• Accompany at all stages: You turn every unexpected event into a possibility. Thanks to your sense of analysis and solution orientation, you diagnose needs, ensure after-sales service, and resolve requests pedagogically.

Qualifications

As an Expert Service Client, you play an essential role in the smooth operation of the store and in the satisfaction of our customers. Versatile, you accompany clients throughout their journey with a simple objective: to offer a fluid, efficient, and always pleasant experience.

You participate in the life of the stock and the management of products on a daily basis:

• Preparation of customer orders
• Product display
• Delivery and handing over of orders to customers
• Customer service and relations

You also accompany clients on different missions in the store:

• Cash register of purchases
• Management of financing solutions and payments in several times
• Handling of Service After-Sales (SAV) requests

Every day, we are looking above all for a dynamic, organized, and smiling person, able to provide a professional, simple, and pleasant service.

Additional Information

• Sense of customer service and excellent interpersonal skills
• Ability to work in a team in a dynamic environment
• Versatility and ability to adapt
• Diligence and organization in the management of administrative and logistical tasks
• Proficiency with computer tools
• Good management of priorities and stress
• Previous experience in commerce, customer relations, or after-sales service is appreciated