Site Reliability Engineer

Site Reliability Engineer

Bottomline is looking for a Site Reliability Engineer to grow with us in a Hybrid work environment out of our Pristina, Kosovo office! This person will work two days in our Pristina office and the remaining three days remotely. Must be based in Kosovo.

The Site Reliability Engineers at Bottomline is responsible for building and operating critical internal and external services. Our SREs use their skills as software engineers and their knowledge of infrastructure to further develop our reliability practice in order to keep these services running smoothly. They do this with the ultimate goal of delivering a great customer experience through services that are observable, scalable, and highly available.

In this role you will be learning complex systems, specifically how they behave and fail in production. If you are inclined to drive those failure modes out of our systems, then you might be a good fit for the team. This important work not only drives growth for Bottomline but is also critical for the growth of Bottomline's customers.

Your work as an SRE at Bottomline will involve:

• Increasing the observability of our various applications, services, and infrastructure using:
• Open Telemetry
• Grafana eco-system (Grafana, Loki, Mimir, Tempo)
• Fluentd
• Automating our applications and infrastructure using:
• Terraform
• Puppet
• ArgoCD
• Kustomize
• Working with our Product teams and helping them capture the user experience in SLOs.
• Reducing the impact of service disruptions through our incident, problem, change management programs.

What will make you successful:

• You are experienced with infrastructure as code practices – Must Have
• You are comfortable working in a CLI environment – Must Have
• You are enthusiastic about learning new technologies and spreading your knowledge – Must Have
• Kubernetes experience – Must Have
• Creating CI/CD pipelines for these services using Gitlab – Must Have
• You consistently use your programming skills to automate tasks.
• You think of software and infrastructure coming together to form a larger system.
• You dig deep into incidents/problems and come up with unique solutions.
• You battle ruthlessly to fix what is broken and protect the customer experience.
• You are compelled to leave a situation better than you found it.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• A collaborative and innovative work environment.
• Flexible working arrangements.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.