Account Manager

Account Manager

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role:

As an Account Manager within Paymode, you will own and elevate the client experience across the full customer lifecycle while driving account expansion through proactive, consultative engagement. You'll serve as a trusted advisor to your portfolio of clients, guiding them toward their desired outcomes and clearly demonstrating the value of a strategic partnership with Bottomline.

In this role, you'll be accountable for client adoption, overall account health, and revenue growth. You will lead Monthly and Quarterly Business Reviews, proactively address challenges, and partner cross-functionally to ensure Paymode teams are aligned and executing in support of client success. Working closely with Sales, you'll also identify and position opportunities for expansion by recommending additional products, solutions, and services that maximize client value.

How You'll Make an Impact:

Drive Client Success & Growth

• Manage a portfolio of Paymode clients to successful outcomes, driving revenue growth while building strong, trusted relationships.
• Lead Monthly and Quarterly Business Reviews focused on value realization, identifying opportunities for growth, and resolving open issues.
• Apply success planning best practices to align client business goals with Bottomline's products, solutions, and services.
• Analyze and act on data related to client usage, transaction volume, vendor enrollment, and other key health metrics.
• Build and maintain relationships with C-level and senior stakeholders to deepen engagement, increase client retention, and drive expansion.
• Partner closely with Sales to uncover and support new business opportunities within existing accounts.
• Communicate product roadmap updates and articulate how new investments and innovations deliver business value.
• Educate clients on best practices through thought leadership, webinars, and targeted content.
• Proactively identify churn risk, defend against competitive threats, and implement mitigation strategies.

Develop Deep Expertise in Clients & Paymode

• Build a strong understanding of Paymode solutions, core use cases, product features, and releases.
• Understand the vendor enrollment process and identify opportunities to improve efficiency and increase enrollment.
• Gain deep knowledge of your clients' businesses, markets, challenges, and growth opportunities.

Collaborate & Advocate Internally

• Act as a strong client advocate across Paymode, partnering with Sales, Vendor Enrollment, Marketing, Product, Implementation, Operations, Support, and Executive Leadership.
• Share client feedback and insights to influence product direction and facilitate participation in beta programs when appropriate.
• Partner with Marketing to document and share customer success stories, references, and targeted content.
• Provide regular, structured updates on client health and sentiment to internal stakeholders, including weekly updates to the CEO.
• Maintain accurate, timely documentation in Salesforce and other business systems.

What Will Make You Successful:

• 8+ years of client-facing experience in sales, account management, customer success, or professional services within an enterprise SaaS environment.
• 4+ years of experience in SaaS or payments, preferably within FinTech or services.
• Proven success influencing and building relationships with C-suite and senior stakeholders.
• Demonstrated ability to drive account growth and expansion within existing customers.
• Experience creating and executing success plans tied to strategic client objectives.
• Strong process orientation with a focus on client KPIs and outcomes.
• High attention to detail and discipline in CRM usage, including activity tracking, health metrics, and opportunity management.
• Exceptional communication skills — written, verbal, and presentation — paired with strong listening and interpersonal skills.
• Organized, detail-oriented, and effective at managing priorities and time.
• Positive, collaborative mindset with a strong sense of ownership and accountability.
• Willingness to travel up to 25%.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.