Bottega Veneta Retail Operations Coordinator Southern Europe

Bottega Veneta Retail Operations Manager

Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Reporting directly to the Retail Operations Manager Southern Europe, you will be based at the Milan HQ and play a key role in ensuring seamless store operations across the Southern Europe region. Your responsibilities will span daily routines, stock flow, cash handling, and staff training—always aligned with the Company's values and operational standards. You will also actively contribute to the opening of new stores, supporting and training managers and teams to deliver the Bottega Veneta retail excellence.

Key Responsibilities

• Act as the primary point of contact between Stores and HQ, ensuring prompt resolution of operational issues and consistent adherence to established standards.
• Manage and coordinate regular store orders (e.g. stationery, uniforms, tools, manuals, catalogues, packaging, client books, facilities), consolidating requests and liaising with relevant HQ departments to guarantee timely delivery and service.
• Report maintenance needs and extraordinary interventions to the local Facility team, coordinating with stores to ensure proper execution and follow-up.
• Collect and review monthly maintenance checklists from all stores, performing a preliminary assessment to determine escalation needs to the Facility team.
• Collaborate with the local Health & Safety department to gather regulatory updates and support Retail teams in compliance and implementation.
• Assist stores in resolving IT-related issues and facilitate the escalation process when necessary.
• Serve as the reference point for selected pilot projects within the market, supporting implementation and knowledge sharing across store teams.
• Coordinate project meetings related to store openings, closures, and renovations, ensuring alignment and collaboration with HQ functions and timely follow-up on activities.
• Act as a liaison between stores and the Inventory Control department, providing feedback on inventory schedules and supporting both teams during major inventory operations.
• Lead the implementation of new procedures and guidelines as per company directives, providing training and supervision to retail teams on operational processes.
• Support stores in understanding and executing after-sales processes, ensuring alignment with HQ standards and monitoring performance.

Key Requirements & Competencies

• Minimum 3+ years of experience in a similar role within the fashion or luxury retail industry.
• Strong organizational and planning skills, with the ability to prioritize effectively in a dynamic and fast-paced environment.
• Proven ability to build and maintain strong relationships with both internal stakeholders and external partners.
• Solid project management capabilities, with a proactive mindset and strong sense of ownership to drive initiatives forward.
• Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally with departments such as Supply Chain, Inventory, Finance, and Retail.
• Autonomous and proactive, with a demonstrated ability to work effectively in multicultural and geographically dispersed teams.
• Willingness to travel across Italy and internationally. Primary work location: HQ Milan (3–4 days/week) and in-store visits (1–2 days/week).
• Fluency in Italian and English, both written and spoken. Additional languages are considered a plus.

Job Type: Regular

Start Date: 2026-01-16

Schedule: Full time

Organization: Bottega Veneta S.R.L