Full - service Reviewer (QA Analyst)

Full-Service Reviewer (QA Analyst)

On behalf of a leading national restoration company with over 300 franchise locations across North America, we are seeking a highly skilled and analytical Full-Service Reviewer to join their remote Claims Force team.

As a Full-Service Reviewer, you will be responsible for reviewing estimates across a broad range of restoration service types - including mitigation, reconstruction, contents, and more - ensuring accuracy, compliance, and alignment with carrier and company standards. This position is ideal for experienced reviewers or estimators ready to step into a critical quality control role.

Key Responsibilities – Full-Service Reviewer

• Conduct comprehensive estimate reviews for services including water mitigation, mold remediation, reconstruction, contents, board-up, abatement, biohazard, and fire damage.
• Evaluate estimate documentation in Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and related systems.
• Ensure compliance with carrier requirements, internal standards, and industry best practices.
• Provide professional and constructive feedback to franchise teams to improve estimating consistency and accuracy.
• Communicate with both franchise locations and carrier representatives through various digital platforms.
• Monitor trends and performance indicators to help identify training opportunities or process improvements.
• Support surge needs during catastrophe events or times of increased volume.

Competencies – Knowledge, Skills & Abilities

• Advanced knowledge of Xactimate and insurance estimating software (XactAnalysis, Claims Connect, etc.)
• Proven ability to handle complex estimate reviews across multiple service lines
• Detail-oriented and analytical mindset
• Excellent written and verbal communication skills
• Confident in providing direct feedback and coaching to field teams
• Strong organizational and time management skills
• Comfortable with technology tools including Microsoft Outlook, Teams, SharePoint, Excel, and OneDrive
• Demonstrated ability to adapt to evolving standards and priorities

Required Qualifications

• High School Diploma or GED
• Three or more years of experience in restoration estimating or estimate review (mitigation, reconstruction, and contents experience required)
• Bachelor's degree or equivalent experience preferred
• Ability to pass a background check and maintain confidentiality

Job Details

• Schedule: Monday–Friday | Start time between 7:00 AM – 9:00 AM Eastern
• Benefits: Internet reimbursement, PTO, sick days, medical, dental, vision

Why Join as a Full-Service Reviewer?

You'll join a strong, collaborative remote team that values detail, growth, and professionalism. This is not a contract or temporary role - it's a full-time position with long-term growth potential and the opportunity to play a pivotal role in quality assurance for a trusted industry leader. Whether you've worked as a mitigation estimator, reconstruction PM, or contents specialist, your deep expertise will be fully utilized here.