Assistant Director, Customer Service, Finance Comptroller's Office, Student Accounting

Assistant Director, Customer Service

The Assistant Director, Customer Service is a key member of the Student Financials team and works closely with students from Boston University, as well as with staff from Enrollment Services, Undergraduate and Graduate Financial Aid Offices, and other areas. Major duties of this position include:

• Oversees the efficient daily operation of the Student Accounting Services Department. Supervises a professional staff of up to three and up to five student staff employees.
• Educates customers (students, parents, other student services staff, the University community, agencies, corporations, and government representatives) regarding student financial records, University payment policies, and payment options.
• Maintains all aspects of student receivable accounts. Assist, analyze, and implement appropriate solutions for students, parents, and other University offices with questions and problems regarding student accounts.
• Provides customer assistance in person, on the telephone, and through e-mail to students, parents, other University offices, and outside agencies in response to billing and payment questions.
• Minimum $53,200, Midpoint $71,900, Maximum $90,500 Note: Salary is based on related experience, expertise, available budget, and internal equity; new hires can expect an initial annual salary which is between the minimum and midpoint of the range above.
• Boston University supports a flexible work environment for authorized staff members. This position is eligible for a hybrid work arrangement (i.e. remote work up to three (3) days per week), after completion of a successful observation period.

Required Skills:

• Bachelors degree in a related field.
• 3-5 years of work experience, preferably in a university or customer service environment, with a working knowledge of practices, policies and federal regulations concerning Student Accounts.
• Demonstrated exceptional organizational, time management, written and verbal communication skills.
• Must be highly detail oriented with the ability to multi-task and prioritize routine tasks and ad-hoc requests.
• A self-starting, diplomatic, proactive individual capable of managing people and processes.
• Intermediate skills utilizing Excel, including complex formulas in order to acquire, organize, and analyze data.
• Ability to work (both independently and in conjunction with others) effectively and cooperatively in a small, collegial team environment. Preferred Skills:
• Experience with analyzing detailed financial records.
• Knowledge of University policies and procedures Benefits/Other Information: Boston Universitys generous benefits package includes health, dental, life insurance, and paid time off! Full-time employees are also eligible for tuition remission for courses at Boston University. Note: the remission benefit extends to dependents as well. For more details on benefits, please refer to the Boston University benefits page at https://www.bu.edu/hr/employee-resources/benefits/. The department of Financial Affairs at Boston University values intellectual, cultural, and social diversity among its staff and students. We remain steadfast in our dedication to building a team that is inclusive and equitable and a place where all constituents can thrive.
• For all positions, we are looking for individuals who enjoy working with colleagues in a collaborative environment and who are flexible and creative. We strongly encourage applications from women and under-represented groups who share our interest in serving a university community with diverse needs, backgrounds, ethnicities, and abilities.
• Interested applicants are asked to upload a resume, list of references (if available), and submit a cover letter addressed to 'Hiring Manager Assistant Director, Customer Service'.