IT Site Support Lead - Onsite

Danaher IT Site Support Lead

Bring more to life. At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life. Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we're committed to hiring and developing from within. You'll thrive in a culture of belonging where you and your unique viewpoint matter.

The IT Site Support Lead manages on-site IT operations, delivering advanced technical support to Danaher Corporate users both remotely and in person. The role involves resolving complex issues, maintaining hardware and software across various platforms, and ensuring that IT, AV, and conferencing systems operate smoothly. The role emphasizes ITIL-aligned service delivery, process improvement, and executive-level support, requiring strong technical and leadership skills. Lastly, this role will be required to be onsite located at our Boston office.

In this role, you will have the opportunity to:

• Oversee IT support, project delivery, and day-to-day operations for the Boston corporate office, ensuring reliable performance across end-user computing and AV systems.
• Provide expert technical support for live events, meetings, and broadcasts, including real-time troubleshooting and equipment operation.
• Act as the local IT representative, building strong relationships with business units, department leads, and key users.
• Ensure clear and effective communication within the support team and with other stakeholders, collaborating with other IT functions and departments to ensure seamless IT service delivery and support.
• Regularly interface with the Global Service Desk and collaborate with peers across other sites worldwide to share experiences, support one another, and promote knowledge exchange.

The essential requirements of the job include:

• Minimum 5 years of experience in IT service management, with a focus on helpdesk/service desk operations including hardware/software, MS Teams, and AV systems.
• Leadership, project management, and customer service skills.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Prior experience supporting executive-level customers is a plus.
• It would be a plus if you also possess previous experience in: In-depth knowledge of MS Windows and MacOS systems Hands-on experience with MS 365, Active Directory, Microsoft Office applications, and ITSM platforms (eg, ServiceNow, Cherwell).

Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

The annual salary range for this role is $90k-$115k USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or applyassistance@danaher.com.