IT Infrastructure Services Specialist

IT Infrastructure Services Specialist

Location: Boston, MA (Primarily On-Site; 1 Remote Day Possible) Employment Type: Direct Placement Salary: $80,000 – $98,000 (based on experience; determined by client)

About the Role

We are seeking a sharp, polished, and well-rounded IT Infrastructure Services Specialist to deliver Tier 1 and Tier 2 technical support in a fast-paced financial environment. This individual must present well, communicate effectively, and demonstrate strong technical depth across infrastructure and end-user support.

Top Skills – Details

• IT Infrastructure & End-User Support
• Provide Tier 1 and Tier 2 troubleshooting for desktops, laptops, mobile devices, and peripherals.
• Deliver responsive, high-quality support in a fast-paced financial environment, ensuring minimal downtime.

• Technical Expertise in Windows & Financial Applications
• Strong proficiency with Windows OS, Active Directory, and Microsoft 365.
• Familiarity with Bloomberg terminals or similar financial platforms is highly desirable.

• Infrastructure Support & Upgrades
• Assist with system updates, patching, and deployments to keep technology running smoothly.
• Maintain accurate IT asset records for operational efficiency.

Secondary Skills – Nice to Have

• Experience with financial applications (Bloomberg, FactSet, etc.)
• Knowledge of SAS products (major plus)

Key Responsibilities

• Troubleshoot and resolve technical issues across desktops, laptops, and mobile devices.
• Support Windows OS, Microsoft 365, Active Directory, and financial platforms.
• Assist with infrastructure upgrades and deployments.
• Document incidents and resolutions accurately.

Required Qualifications

• 3–5 years of experience in IT service desk or infrastructure support (financial services experience preferred).
• Strong knowledge of Windows environments and end-user support.
• Excellent communication skills and a professional, customer-first mindset.
• Ability to work in a fast-paced, regulated environment and present confidently to stakeholders.

Education & Certifications

• Bachelor's degree in Computer Science, MIS, or related field; or equivalent experience.
• Certifications such as CompTIA, ITIL, or Microsoft are a plus.

Why This Role?

This is a direct placement opportunity offering competitive pay, a primarily on-site schedule in Boston with potential for one remote day, and the chance to make a direct impact in a high-stakes financial environment. You'll work alongside a collaborative team and gain exposure to cutting-edge technologies and financial platforms.

Job Type & Location

This is a Permanent position based out of Boston, MA.

Pay and Benefits

The pay range for this position is $80,000.00 - $99,000.00/yr. Virtus offers competitive compensation, comprehensive benefits, and professional development opportunities to help employees grow. We promote work-life balance and support physical, emotional, and mental well-being through inclusive programs and meaningful rewards.

Workplace Type

This is a fully onsite position in Boston, MA.

Application Deadline

This position is anticipated to close on Dec 30, 2025.