Desktop Support Technician I

Desktop Support Technician I

Location Boston, MA Number of Openings 1 Salary Range (Min-Max) 00

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community.

We are currently seeking a talented and motivated Desktop Support Technician I for a Part Time position.

Position Summary

The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Key Responsibilities

• Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain operating systems, applications, and security tools.
• Assist with onboarding and offboarding of employees, including device setup and account provisioning.
• Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system.
• Collaborate with IT team members to escalate complex issues and implement solutions.
• Ensure compliance with organizational IT policies and security standards.
• Support remote users and troubleshoot connectivity issues via VPN or remote tools.

Qualifications

• Education: Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
• Experience: 6 months to 1 year of desktop support or IT helpdesk experience.
• Technical Skills:
• Proficiency in Windows and macOS environments.
• Knowledge of Active Directory, Office 365, and basic networking concepts.
• Familiarity with imaging tools and remote support software.
• Familiarity with ticketing systems such as ServiceNow and Remedy.
• Soft Skills: Strong communication, customer service, and problem-solving abilities.

Preferred Certifications

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (optional)

Work Environment

Schedule Flexibility is a plus. Onsite support role. May require occasional travel between office locations. Ability to lift and move computer equipment (up to 50 lbs.).

Additional Requirements

Security Clearance: Ability to obtain and maintain a Public Trust clearance. Compliance: Must adhere to DOL and federal IT security standards. Work Environment: Onsite or hybrid; may require occasional travel to regional offices. Ability to lift and move computer equipment (up to 50 lbs.).

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn more about our Benefits and Culture!