Customer Support Specialist

Customer Support Specialist - On-Site Role in East Aurora, NY

Looking for a stable, long-term career supporting a major federal contract? We're seeking a Client Account Coordinator to join a fast-growing team in East Aurora, NY. This is a direct-hire role with strong earning potential and excellent benefits.

This is an in-office position-candidates must live within commuting distance.

Compensation

$17.20-$17.75 per hour

Monthly bonus opportunities averaging $3,000+

Work Schedule

Training (On-site):

- Mon-Thu: 8:00 AM-5:00 PM

- Fri: 8:00 AM-4:30 PM

Post-Training (On-site with flexibility):

- Mon-Thu: 8:00 AM-9:00 PM

- Fri: 8:00 AM-7:00 PM

- Must work two evenings until 9 PM each week

- Select your 8-hour shift within these windows

Key Responsibilities

- Manage inbound and outbound customer calls to resolve account issues

- Use skip-tracing tools to verify addresses, employers, and contact information

- Negotiate payment arrangements and offer compliant resolution options

- Document all interactions accurately and follow established procedures

- Adhere to federal and state guidelines and follow provided scripts

- Work closely with team members and leadership to maintain service standards

Why You'll Want This Role

This team-centered workplace offers competitive benefits including medical, dental, and vision insurance, paid training, paid holidays, PTO, a 401(k) with match, referral bonuses, disability and life insurance, and access to an employee assistance program. Stable hours, a long-term federal contract, and strong bonus potential make this a standout opportunity.

What You'll Need

- High school diploma or GED

- Minimum 1 year of customer service or collections experience

- Solid computer skills and proficiency in Microsoft Office

- Excellent communication, organization, and problem-solving abilities

- Ability to work independently in a structured environment

- Bilingual abilities are a plus

Ready to grow your career with a reliable employer and a high-performing team?

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status.

Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.

Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us.