Computer Support Specialist 3

Computer Support Specialist III

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure, and ensures technology works for the client, not the other way around. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development.

You Will:

• Advocate for our client\'s technology needs.
• Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager.
• Be an application administrator or backup for multiple services.
• Provide expert level support for several technologies.
• Work onsite with the possibility for periodic remote days as coverage allows.
• Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
• You may require being on call and working evening, weekend and/or holiday hours.

Required Skills:

• 3 or more years of experience in a related technology environment.
• Bachelor\'s Degree in related field preferred.
• Experience supporting environments on both Windows and macOS platforms.
• Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
• A valid driver\'s license.

You Can:

• Explain tech clearly and listen with empathy.
• Deliver patient, professional support every time.
• Adapt fast and resolves issues efficiently.
• Collaborates smoothly with IT and business partners.