Cloud Services Implementation Engineer

Cloud Services Implementation Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you are looking to start your career or make a change, we invite you to see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

This position will be a key technical engineering change agent and directly support the digital transformation journey of Iron Mountain. We are seeking a highly skilled and experienced Cloud Services Implementation Engineer to lead the design, implementation, and deployment of scalable, secure, and robust cloud solutions. This role requires a hands-on technologist with deep expertise in cloud infrastructure, application modernization, Data Protection and Data Center network and infrastructure knowledge. The ideal candidate will play a key role in bridging the gap between business requirements and technical solutions, ensuring successful cloud transformations and implementations for our customers. Financial awareness with regards to procurement, monthly capacity and budget forecasting will be crucial. Additional responsibilities include architecture recommendations for new solutions, full management of implementations for new customers, support in monitoring customer's environments through a managed service solution, POCs as well as supporting decisions making of vendor selection/management. Ideal candidates will lead with enthusiasm, build a culture of customer excellence and security across all of the Iron Mountain functions, with a dedicated focus on zero-trust, high-velocity, low-risk changes throughout the system. The Implementation Engineer must have the ability to design systems, processes, and procedures that scale to meet the needs, challenges, and opportunities of the organization. Moreover, they will need to build relationships across all layers of the organization.

Key Responsibilities

• Support the Pre-Sales architecture and design process and lead the hands-on implementation of the Iron Cloud solution(s) to meet customer and internal requirements.
• Partner closely with Iron Cloud's Product leader, the Implementation Manager team, as well as the Pre-Sales and Solutions Architect teams
• Collaborate with cross-functional teams, including EIT and Data Center network engineers, Info Security teams, and key business stakeholders
• Drive cloud migration and modernization initiatives, including lift-and-shift and/or re-platforming
• Ensure adherence to best practices for security, compliance, performance, and cost-efficiency
• Provide architectural governance and conduct design reviews in partnership with the implementation manager
• Mentor and guide implementation teams throughout the project lifecycle
• Stay current with emerging cloud technologies and recommend strategic adoption where appropriate

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or related field
• Proficiency in back up applications such as Rubrik, CommVault, Veeam, Data Domain, and others
• 8+ years of overall IT experience with at least 4+ years in cloud architecture and implementation
• Deep expertise with one or more major cloud platforms: AWS, Azure, or GCP
• Strong knowledge of containerization technologies (Docker, Kubernetes)
• Solid understanding of cloud security best practices and identity/access management
• Strong communication, leadership, and stakeholder engagement skills
• Previous knowledge of best in class Customer Service & Support teams
• Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines
• Acting as the IT escalation point of contact for Executives - ensure customers are highly satisfied with the service provided and that we are providing continuous improvement

Preferred Qualifications

• Cloud certification(s): AWS Certified Solutions Architect, Azure Solutions Architect Expert, or GCP Professional Cloud Architect
• Experience with hybrid cloud and on-premises integration
• Familiarity with compliance frameworks (e.g., HIPAA, SOC 2, GDPR, FedRamp)

Reasonably expected salary range: $120,500.00 - $160,600.00 Category: Operations

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.