Tech Sales Support Specialist I

Tech Sales Support Specialist I

Work mode: Onsite

Onsite Location(s): Arden Hills, MN, US, 55112

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information, and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

About the role:

We are seeking a bilingual (English/Spanish) professional who can provide exceptional support to both English- and Spanish-speaking customers across global markets.

Provide global, industry-leading technical support to Boston Scientific field personnel, clinicians, patients, and other internal customers. This role helps our customers use our products by delivering immediate, accurate, and up-to-date information regarding current and historical market-released CRM products, as well as assisting in troubleshooting, problem solving, and product operation assessments.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows an onsite work model requiring employees to be in our local office five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Provide 24x7 global technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Analyze and assess product operation and make recommendations for optimal device management.
• Educate, support, and train customers through phone consultation, training programs, written correspondence, and field assistance.
• Document and evaluate customer inquiries, comments, and concerns.
• Achieve and maintain proficiency in market-released and upcoming products.
• Create relevant technical publications and reference materials.
• Maintain up-to-date general industry knowledge.

Required qualifications:

• High school diploma or equivalent is required, with some post-secondary training (IT, medical certifications, or associate degree).
• Medical or IT background.
• Technical call center experience.
• Strong communication and troubleshooting skills.
• Must work well in a team environment.
• Demonstrated strong documentation practices.
• Fluent in Spanish (bilingual English/Spanish required).

Preferred qualifications:

• Bachelor's degree.
• Rhythm Management product and technical/clinical support knowledge.

Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.