Senior Tech Sales Support Specialist, EP

Senior Tech Sales Support Specialist, EP

Work mode: Remote in Country

Onsite Location(s): Arden Hills, MN, US, 55112

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information, and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

About the Role

Provide industry-leading technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field personnel and other internal customers. Help our customers use our products by providing immediate, accurate, and up-to-date information regarding the current EP products and systems, through assisting in troubleshooting, problem solving, and assessment of product operation.

Your Responsibilities Will Include:

• Provide top technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field staff and internal clients through various channels (phone, chat, email), Monday–Friday, for an eight-hour shift during the hours of 6:30am–5:00pm CST
• Handle stressful inquiries/situations to ensure positive results
• Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise
• Train and support EP personnel via calls, written communications, and field assistance
• Document and evaluate inquiries, comments, and concerns; identify quality-related product complaints
• Maintain proficiency in all current and upcoming products plus industry knowledge, including investigational studies
• Lead, coach, review work, and mentor less experienced or new staff
• Develop business processes, maintaining the knowledge base, and creating peer training materials

Qualifications:

Required qualifications:

• At least three years of direct experience in Electrophysiology (EP) or relevant clinical practice, with a strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting
• Proven expertise in technical problem solving, coupled with a demonstrated commitment to advocating for and empathizing with our U.S. Boston Scientific Electrophysiology (EP) field personnel and internal customer
• Extensive experience in troubleshooting and providing clinical guidance within an Electrophysiology (EP) laboratory setting
• Ability to work independently with minimal supervision, maintain organization, and consistently deliver results on schedule
• Exhibits adaptability and flexibility, effectively contributing to a newly established team within a rapidly expanding division
• Able to work with ambiguity and incomplete information
• Recognizes opportunities for improvement and recommends effective solutions
• Displays enthusiasm for Electrophysiology (EP), acknowledging the positive impact our products have on both patients and healthcare professionals
• Successful remote work from a dedicated home office; remote experience preferred

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.