Senior Business Services Analyst

Senior Business Services Analyst

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information, and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

The Sr. Business Services Analyst leads CPQ system implementation and pricing process optimization to enhance quoting efficiency and global service sales operations, while collaborating cross-functionally to maintain product catalogs, streamline workflows, and support end users through tools like Salesforce and SAP. This role will manage organizational change, pilot technology-driven initiatives, and partner with IT to integrate Pricing and Model N practices—reducing price discrepancies and quote revisions. The incumbent is responsible for driving effective change management, refining business procedures, optimizing the lead-to-opportunity pipeline, and developing self-service analytics, the analyst fosters revenue growth.

Your responsibilities will include:

• Serving as the business owner for Salesforce CPQ to improve quoting efficiency and accuracy; facilitate communications and training to drive rollout and adoption
• Leveraging Salesforce Agentforce and GenAI to create data-driven business cases for AI-enabled solutions and quantify value in revenue uplift, cycle-time reduction, cost-to-serve savings; prioritize use cases, and define KPIs for pilot and rollout success
• Partnering with the global Service Sales organization to understand needs, identify opportunities for improvement, and implement technology-based solutions to resolve issues
• Supporting end users by triaging issues, resolving defects, and delivering enablement and training content; be a subject-matter expert on Salesforce instance for service sales
• Implementing changes to GSMS product hierarchy, uphold standards, and promptly handle requests for new or extended materials; be the subject-matter expert for service materials (ZSER/KMAT), manage updates and maintain the offering catalog and global entitlement mapping
• Integrating Pricing and Model N processes to minimize price exceptions and quote rework; partner with IT and Billing on order-to-cash handoffs
• Collaborating with IT to manage SAP S4 HANA transformation impacts and ensure quoting continuity
• Facilitating cross-functional workshops to identify and prioritize use cases, align on business requirements and to-be processes; partner with product owner to develop and deliver solutions
• Implementing Lead to Opportunity funnel with Marketing Cloud; define SLAs, dashboards, and self-service analytics (Tableau/Power BI)

Required qualifications:

• Bachelor's degree in business, engineering, information systems, or related discipline with hands-on Salesforce experience
• Minimum 8 years of experience in a sales operations, business analysis, and/or commercial excellence role
• Experience with change management and leading enterprise program/project rollouts; ability to facilitate training design and delivery
• Ability to operate autonomously and influence cross-functional teams; ability to communicate effectively with individuals on all levels
• Experience with executive-ready storytelling, workshop facilitation, and global stakeholder management
• Ability to travel up to 5% globally

Preferred qualifications:

• Certified Salesforce Admin
• Experience with Salesforce Sales Cloud, Agentforce, Service Cloud, ServiceMax, CPQ and/or GenAI applications
• Lean/Six Sigma (Green Belt or above)
• Marketing Cloud and/or Lead management
• Familiarity with SAP S4/HANA, KMAT (configurable materials) and/or ZSER service materials
• Experience with MedTech or medical capital equipment, service contract lifecycle management, service business, and/or subscription models