Ingénieur Service Client H/F

Ingénieur Service Client H/F

Work mode: Field Based

Onsite Location(s): Grand Est, FR

Additional Locations: France-Grand Est

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

Boston Scientific is an American company that develops, produces and markets high-value-added medical devices. It is present in different therapeutic areas such as interventional cardiology, CRM and Urology... In the context of our development we are recruiting:

a « Customer Service Engineer » H/F based in the East sector (Strasbourg / Nancy)

The customer service engineer is responsible for the maintenance of the medical equipment offered by Boston Scientific. Attached to the European team, you will provide support on the "Capitals Equipment" products.

Main Missions:

• Perform installations, troubleshooting, preventive and corrective maintenance, repairs and updates
• Provide high-level technical support to external customers on site
• Provide on-site training to customers
• Develop technical documentation if needed
• Timely handle field calls and problems arising from visits
• Communicate with the client to ensure their satisfaction and implement necessary corrective measures
• Be the main contact between R&D teams, multifunctional teams, Marketing and Production to support the development of new products

Profile:

• Technical or scientific background
• Minimum 5 years of experience in a similar function
• Mandatory experience in medical devices
• Fluent English required
• Autonomy
• Ability to work in a team
• Excellent communication skills
• Service oriented with a continuous improvement approach

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: CRM, Technology