HR Service Delivery Support

HR Service Delivery Support

Work mode: Hybrid Onsite Location(s): Athens (Attica), GR Hiring Manager: Helen Lesch Recruiter: Kira Charytoniuk HR Service Delivery Support Workplace: Athens Role Overview The HR Service Delivery Support role provides transactional and administrative HR support across the employee lifecycle for EMEA, with a primary focus on Greece & Czech Republic. This position ensures accurate, timely, and compliant execution of HR processes while delivering a high level of service to employees and stakeholders. Note: This is a 12-month defined term contract.

Key Responsibilities:

• Onboarding Issue employee contracts and coordinate hiring into the national system (ERGANI II) for GR Support regional onboarding activities, including collection of required local documentation and management of onboarding meeting Process new hires in SuccessFactors Offboarding Manage offboarding processes in line with local legal requirements Maintain employee leave records and inform relevant stakeholders Process leavers, prepare required documentation, and update HR systems accordingly
• Payroll & Benefits Administration Manage monthly payroll activities & provide payroll relevant input Manage payroll cyclical reporting Manage benefits enrollment and local benefits administration with external vendors Contingent worker management and collaboration with agencies
• HR Administration & Case Management Provide first-level HR support for local HR-related inquiries via ServiceNow Deliver ad-hoc administrative support (e.g., employment letters, work permits, visa requests, headcount reports) Maintain updated employee records and files in SharePoint Support local documentation requirements and site audit administration (files, reports, data) Manage Leave of Absence processes in line with country-specific documentation requirements
• HR Systems, Processes & Continuous Improvement Support the administration and accuracy of employee data in SuccessFactors Assist the System Administrator for the Leave System (Timmi) and collaborate closely with external Payroll Provider Support employee training and development initiatives Contribute to the implementation, maintenance, and improvement of HR services, systems, policies, and procedures Stakeholder & Project Support Represent HR Service Delivery Support in assigned initiatives or projects Build strong internal relationships with Finance, Regulatory Affairs, HR Centers of Excellence, and Country Leadership Teams Collaborate closely with in-country HR teams and broader EMEA stakeholders Participate in continuous improvement initiatives as required

Required Skills & Experience : Language Skills: Greek & English (B2 level or higher) HR Systems Experience: Workforce and case management systems; experience with SuccessFactors and ServiceNow preferred Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint) Analytical Skills: Strong problem-solving and analytical capabilities Customer Focus: Service-oriented mindset with the ability to support internal and external clients effectively Attention to Detail: High level of accuracy and thoroughness Collaboration: Ability to work effectively within a team and across functions Adaptability: Flexibility to manage changing priorities and workloads

What We Offer : Fixed-term contract (12 month) Hybrid work model with flexibility An international, dynamic, and innovative working environment Access to modern tools and professional development programs Career growth opportunities through mentoring, coaching, and global exposure Comprehensive benefits package Employee Stock Purchase Plan (ESPP) Internal events and charity initiatives