Field Service Technician III - Los Angeles, CA

Field Service Technician III - Los Angeles, CA

The Field Service Technician III is responsible for providing expert-level customer support, performing on-site installation, and managing service and repair of Boston Scientific's advanced laser and light-based medical systems. This role requires strong technical skills, independent decision-making, and a commitment to customer satisfaction. This position is based in Los Angeles, CA, with a territory that covers the entire Western Region of the U.S. The technician will operate independently within a designated territory while collaborating with senior team members for guidance as needed.

Your responsibilities will include:

• Provide on-site installation, maintenance, and repair services for Boston Scientific's laser and light-based medical equipment.
• Educate customers on system operation, maintenance procedures, and troubleshooting.
• Act as the primary company liaison with customers for technical matters.
• Resolve a wide range of technical issues using defined methods and advanced troubleshooting techniques.
• Perform routine and emergency maintenance, modifications, recalibrations, and repairs of capital equipment and accessories.
• Document all service activities accurately and in a timely manner using company-specific reporting tools.
• Ensure high levels of customer satisfaction through professional service and support.
• Adhere to company standard operating procedures and regulatory requirements to maintain quality and compliance.

Required qualifications:

• Minimum of 3 years' experience with an Associate's degree in Electronics, Biomedical Engineering, or a related field; an equivalent combination of education and experience will be considered.
• Strong knowledge of electronic systems, including analog and digital circuitry.
• Proficient in troubleshooting and repairing complex medical equipment.
• Ability to travel approximately 75% of the time to support customers within the designated region.
• Excellent communication and interpersonal skills to effectively engage with customers and internal teams.
• Strong organizational skills and ability to manage multiple service calls and administrative duties.
• Must have a service vehicle that meets company insurance requirements.
• Clean driving record and ability to lift up to 75 lbs.

Preferred qualifications:

• 5 years of experience in electronic system troubleshooting.
• Bachelor's degree (BS) in Electronics, Biomedical Engineering, or a related field.
• Experience in technical field service, especially within the medical or biomedical sectors.
• Hands-on experience with lasers and optics.
• Coursework or certification in Laser Technology or Optics.
• Prior experience working in hospitals and/or ambulatory surgery centers.
• Strong proficiency with business software tools, including Microsoft Office Suite.
• Ability to work independently and manage multiple assignments with minimal supervision.