Field Service Technician II - California

Field Service Technician II - California

Work mode: Field Based

Onsite Location(s): Los Angeles, CA, US

Additional Location(s): US-CA-Los Angeles; US-CA-Anaheim/Huntington Beach; US-CA-Central Valley; US-CA-Chico/Eureka; US-CA-Fremont; US-CA-Long Beach; US-CA-Oakland/East Bay; US-CA-Sacramento; US-CA-San Bernardino/Palm Springs; US-CA-San Diego; US-CA-San Francisco; US-CA-San Jose; US-CA-Sunnyvale; US-CA-Valencia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

About the Role

As a Field Service Technician II (MedSurg) at Boston Scientific, you will be on the front lines of delivering excellence in service for our innovative capital equipment portfolio. In this field-based role, you will be responsible for pre-installation assessments, installations, maintenance, troubleshooting, and service repair of a range of capital devices. These include Exalt-D Controller, StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future capital products supporting our endoscopy and urology customers.

You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotely—enabling smooth clinical operations and a high-quality patient experience.

Your Responsibilities Will Include:

• Proposing system configurations compatible with endoscopic procedure room equipment
• Managing clinical and technical customer relationships and expectations
• Ensuring seamless evaluation periods and resolving adoption barriers during implementation
• Capturing, tracking, and reporting customer issues through the Quality system
• Providing technical and process support both onsite and remotely in collaboration with internal teams
• Documenting systems and procedure rooms for remote support purposes
• Updating account records, and creating installation and field service reports in Salesforce
• Partnering with R&D and Commercialization teams to support new product launch activities
• Reporting field activities and performing electronic troubleshooting and component replacement
• Delivering in-servicing and training sessions for medical personnel
• Performing preventative and corrective maintenance and product upgrades
• Handling complaints and documenting them in the complaint handling system
• Installing systems and performing related duties, including special projects

Required Qualifications:

• Minimum of 1 year's experience in a relevant technical role, with an AA degree or equivalent education/work experience
• Proficiency in computer networking, equipment troubleshooting, and administrative tasks
• Familiarity with standard electronic test equipment
• Ability to travel frequently and on short notice (up to 85%)
• Ability to manage expenses, coordinate travel, and handle customer interactions professionally
• Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements
• Clean driving record
• Ability to lift up to 75 lbs and sit/work at a computer for extended periods
• Experience working in hospitals and/or ambulatory surgery centers
• Strong verbal and written communication skills across diverse audiences
• Effective organizational skills and ability to manage multiple concurrent projects
• Ability to diagnose and resolve video and IT system issues in healthcare environments
• Ability to walk and stand for up to 4 hours
• Proficiency with business software tools, including the Microsoft Office Suite

Preferred Qualifications:

• Over 1 year of field service experience, preferably in medical equipment
• Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics
• Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS
• Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments