Sales Support Specialist

Sales Support Specialist

As a key member of the Boston Dynamics Revenue Operations (RevOps) team, the Sales Support Specialist is a strategic and valued partner to the sales executives building and executing the company's growth strategy. This role serves as the bridge between sales and its downstream partners, ensuring a smooth customer journey and seamless handoff of information between teams.

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now, we are quickly becoming a recognized leader in automation solutions for industrial applications, logistics, and warehouses.

Day-to-Day Activities

• Quote & Order Management: Drive the optimization of lead-to-cash processes by preparing accurate quotations, processing sales orders, and refining order requirements to standardize documentation across all sales teams.
• Data Integrity Management: Uphold and maintain data integrity standards across all GTM tools, including our CRM. Your meticulous attention to detail is critical to building scalable, repeatable processes.
• Cross-Functional Partnership: Act as a strategic partner and liaison between Sales, Legal, Fulfillment, and Finance. You'll build strong relationships and alliances to navigate the organization with greater ease and efficiency.
• Stakeholder Communication: Serve as a primary point of contact for internal and external customer inquiries, responding with kindness and a focus on creating solutions in line with team standards.

Desired Skills

• Bachelor's degree in business, operations, or a related field.
• Proven experience in a support or operations role, preferably in a revenue operations or related function.
• Familiarity with CRM systems (e.g., Salesforce) and other GTM technologies.
• Curiosity and Communication: A strong desire to learn by asking good questions and listening actively, coupled with excellent interpersonal skills.
• Proactivity and Accountability: A proactive mindset to anticipate future problems and seek opportunities to make things better, combined with a willingness to accept responsibility for your actions.
• Kindness and Collaboration: A focus on building strong relationships and assuming positive intent, with a desire to pull others upwards.
• Grit and Determination: The courage and determination to see a project through despite difficulty, and the willingness to ask for help when needed.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.