Global HR Shared Services Specialist

Global Hr Shared Services Center Member

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

You will be a key member of our Global HR Shared Services Center (HRSSC), supporting regional and local HR teams and employees worldwide with administrative HR processes. You'll collaborate with colleagues across multiple geographies and time zones, forming part of a close-knit global HR network that values teamwork, ownership, and continuous learning.

Key responsibilities include:

• Preparing and processing employee paperwork for new hires, promotions, transfers, exits, and changes.
• Maintaining personnel records in compliance with legal requirements and internal standards.
• Conducting onboarding and background verification including induction plans and welcome communications.
• Managing complex employee documentation requests including verification letters, references, and visa invitation letters.
• Using sound judgment to resolve non-routine stakeholder issues and managing escalations.
• Advising other team members with expert guidance on employee lifecycle processes.
• Producing reports on employee data (e.g. distribution lists, anniversaries, milestones).
• Conducting regular audits, identifying gaps, providing feedback and supporting quality improvements in a self-driven way.

What You'll Bring

• A graduation degree.
• 2-6 years of relevant experience in HR operations or shared services. HR process management experience is a must.
• Workday experience (preferred) or other HR ERP systems.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word, Visio).
• Experience working in a professional services or multinational environment.
• Fluent verbal and written English language skills

Additional info

You're Good At

• Thriving under pressure with exceptional attention to detail.
• Staying flexible and reliable in a dynamic, fast-paced environment.
• Insightful decision making and team collaboration.
• Problem solving complex tasks, learning from challenges and having a continuous improvement mindset.
• Handling sensitive data with confidentiality and professionalism.
• Creating meaningful experiences for every customer through exceptional service.
• Communicating clearly and professionally, both verbally and in writing.
• Collaborating and coaching others within the team across cultures and time zones.

Why Join Us?

• Be part of a respected global brand that invests in its people.
• Exposure to world-class HR systems, like Workday.
• Work in a culture that prioritizes learning, diversity, and inclusion.
• Join a growing team where your work directly drives global impact.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer.