Field Service Technieker - Werkplaatsapparatuur

Field Service Technician - Werkplaatsapparatuur

We are actively looking for a Field Service Technician for our Mobility Aftermarket department.

The Bosch Group is leading in sectors such as automotive materials and security technology, with a turnover of 91.6 billion EUR in 2023 and 429,400 employees. In Brussels (Anderlecht), we are active in the mobile sector, electric tools, and security technology, and we offer excellent supporting services. Discover more about Bosch Belgium and our latest innovations and opportunities by visiting our LinkedIn page Bosch Belgium or our official website bosch.be.

Our Automotive Aftermarket division offers a complete range of garage equipment, spare parts, and car accessories, including diagnostic equipment, repair parts, lighting, and transmission parts, injection and ignition systems, wipers, and electronic components. We also develop concepts for garages.

Are you a technical talent with a passion for automotive and workshop equipment? Do you want to work in an independent role with a lot of variety and customer contact? Then this position is for you!

As a Field Service Technician, you will be responsible for providing high-quality technical support on Bosch workshop equipment to customers, distributors, and service partners in Belgium. You will be the face of Bosch on the field and actively contribute to customer satisfaction, knowledge transfer, and the development of maintenance contracts.

Tasks include:

• Performing diagnostics, repairs, and calibrations on Bosch workshop equipment.
• Supporting end-users and external aftersales partners (BTS) with technical questions, training, and information provision.
• Managing maintenance contracts: planning, execution, and follow-up.
• Actively contributing to the expansion of the contract portfolio in collaboration with sales.
• Providing technical support via phone and email.
• Managing loan equipment and own parts inventory.
• Reporting technical issues to product experts and contributing to process improvements.
• Ensuring correct warranty claims and invoicing of services performed.
• Participating in audits, demonstrations, fairs, technical evenings, and training sessions.
• Regularly reporting to your supervisor and participating in weekly 1:1 meetings.
• Representing Bosch professionally to customers and partners.

Qualifications include:

Technical training at MBO/A1 level or equivalent through experience.

Bachelor’s degree in electromechanics/electronics with a specialization in automotive is a plus.

In-depth technical knowledge and interest in automotive systems.

Fluent in Dutch and French – proficiency in both languages is required.

Good knowledge of English.

Skills and competencies include:

• Organizational: Ability to work independently, flexible, and mobile (80% on the job).
• Technical: Ability to use, diagnose, and repair equipment.
• Communicative: Strong verbal and written communication, customer-oriented.
• Commercial: Eye for opportunities, support for sales.
• Human: Pursuit of customer satisfaction with respect for company interests.

Benefits include:

• A competitive salary, depending on experience and competence, supplemented with extralegal benefits: company car and fuel card, net expense reimbursement, hospitalization and group insurance, laptop, GSM with subscription, eco-checks, meal vouchers, attractive bonus system (individual + group), discount on Bosch assortment.
• Flexible working hours and full control of your own schedule.
• 20 legal vacation days + 10 ADV days.
• Permanent contract.

What does Bosch offer you?

• A challenging and independent position with a lot of variety.
• Trainings in Belgium, France, and Germany to keep your technical knowledge up to date.
• A company car and professional equipment for your work.
• Participation in annual seminars and technical events.
• A dynamic team and international cooperation.
• An employer who invests in innovation, quality, and personal development.