In_dcin_assistant Manager/executive/engineer_field Service_bangalore

Assistant Manager/Executive/Engineer Field Service Bangalore

The Bosch Group is a leading global supplier of technology and services, in the areas of Automotive Technology, Industrial Technology, Consumer Goods, Energy and Building Technology. In India, the Group operates through nine companies with a combined strength of over 30,000 associates which includes around 14,000 research and development associates. Bosch Rexroth AG is one of the world's leading specialists in the field of drive and control technologies. Under the brand name of Rexroth the company supplies customers with tailored solutions for driving, controlling and moving - for industrial applications and factory automation, mobile applications and using renewable energies. Bosch Rexroth India Pvt. Ltd. is 100% subsidiary of Bosch Rexroth AG, having Sales Turnover of around INR 2000 Crores in 2024 & Head office & Plant at Sanand, Ahmedabad. We invite promising and dynamic professionals for a long-term and rewarding career with Bosch.

As a global partner, Bosch Rexroth stands by mechanical and plant engineering challenges worldwide, armed with cutting-edge technology and unparalleled industry expertise. With a dedicated workforce of over 32,300 employees, we strive to deliver safe, efficient, intelligent, and powerful solutions. Our team excels in enabling cost-effective production of small batch sizes and optimizing energy consumption while boosting productivity. Equipped with a diverse cross-technology portfolio, digital services, and comprehensive support, we are committed to being your ultimate partner for machines and plants. With us, movement is synonymous with success. WE MOVE. YOU WIN.

As a subsidiary of Bosch Rexroth AG, Bosch Rexroth India is not just a leading provider of drive and control technologies; it is also a fantastic place to build a rewarding career. With its strong commitment to employee development and well-being, Bosch Rexroth India creates an environment that fosters growth, innovation, and collaboration with proven track record of turnover of 1300cr+. The company values its talented workforce and provides ample opportunities for learning and advancement, with a focus on promoting a healthy work-life balance.

At Bosch Rexroth India, employees are not only part of a renowned organization but also empowered to make a real impact in driving the future of technology and engineering. WE MOVE. YOU WIN.

Job Responsibilities

• Site visits at customer locations for technical solutions, trouble shooting, installation & commissioning.
• Handling inbound calls from customers with various technical complaints on Rexroth products and services.
• Associating with customers in conversation over phone, MS teams, skype, WhatsApp or email to determine the type of complaint and support through site visits to resolve the complaint.
• Collaborating with other departments like sales, application, design, quality, manufacturing, and logistics for support if complaint related to department.
• Supporting fellow Service team members, as needed, to ensure customer service support delivery on time.
• Generating tickets & CS Notifications and assign to responsible department and follow up for solution and ensuring the closure of ticket in defined time.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Position Criteria

• Excellent communication and interpersonal skills.
• Strong analytical aptitude and complex problem-solving skills.
• Intermediate/advanced knowledge of Microsoft office applications.
• Strong exposure working on SAP like MM module, and PRP Module.
• Effective time management, prioritization, and project management skills
• Knowledge and practice of safety precautions related to working with hydraulic, electrical, and electronic equipment.
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

Qualifications

Required (Basic) Qualifications:

• Diploma/Bachelor's degree in mechatronics or mechanical with 5 - 8 years of experience in hydraulic field like installation & commissioning of hydraulic power packs, trouble shooting of hydraulic problems & components i.e., Pumps, motors, valves, cylinders.
• Good functional knowledge of hydraulic components like valves, pumps, proportional & servo valves, pumps, and cylinders.
• Have ability to read and understand the hydraulic circuit diagrams.
• Experience in testing, troubleshooting, evaluating, and servicing of hydraulic components and systems.
• Experience piping execution and should be familiar with pickling, flushing processes.

Additional Information

Knowledge / Specialization / Experience / Expertise required in the areas like:

Technical know-how of hydraulic system commissioning, trouble shooting, customer complaint handling. Know-how of M.S Office and other soft skills. Good communication skills.