Network Operations Center Specialist

Network Operations Center Specialist

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

Job Description

We are seeking a dedicated and detail-oriented Network Operations Center (NOC) Specialist to join our team. You will work closely with cross-functional teams to troubleshoot issues, respond to alerts, and implement solutions that enhance our network operations. If you have a strong technical background, excellent problem-solving skills, and a passion for maintaining high-quality network services, we invite you to apply and contribute to our mission of delivering exceptional connectivity and support to our organization.

Main Responsibilities:

• Monitor & Troubleshoot: Process and consult monitoring system alarms with adherence to process/KPIs/SLAs. Support resolution of user or system generated incident tickets, collaborate with cross-functional teams to resolve various issues. Investigate alerts (SNMP, Syslog, NetFlow), classify impact, and execute Tier-1/2 remediation playbooks within SLA.
• Incident & Problem Management: Own and support P1/P2 bridges, coordinate with global teams, and drive issues to RCA using ITIL best practices. Log detailed tickets, craft post-mortems, and recommend permanent fixes or automation. Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement.
• Change & Configuration: Review and implement scheduled changes (IOS XE, ArubaOS, AOS-CX). Implement user requests for configuration changes in relation to ACLs/FWs/PBRs. Preparation of necessary activities and creation of change requests, presenting activities in various Change Advisory Boards, when required.
• Continuous Improvement & Knowledge Sharing: Maintain comprehensive records of issues, resolutions, processes, and best practices. Mentor peers across time-zones, and champion best-practice security.

Qualifications

What We're Looking For: Strong basic network knowledge (CCNA certification or equivalent knowledge level). Experience in LAN/WLAN/WAN/MAN technologies in Cisco and Aruba vendor space. Hands-on troubleshooting experience in networking. Strong communication skills and ability to explain complex technical concepts to non-technical users (at least English B2). Need to be a good team player and able to collaborate at all levels. Ability to identify problems, take ownership, and deliver high-quality solutions with minimal supervision. Experience of Working to ITIL/Agile Standards/Framework.

Nice to Have: Experience in Cisco SDA technology (SD-WAN, ACI). Experience in monitoring tools like Zabbix and Grafana. Relevant certifications Cisco and Aruba.

Additional Information

Bosch's culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

Work #LikeABosch:

• Employment Contract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow #LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars

Live #LikeABosch:

• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
• Prepaid Lunch Card
• Number of benefits for families (for instance summer camps for kids)
• Non-working day on the 31st of December